Finishing Manager
Integral
- London
- Permanent
- Full-time
- Oversee and manage the defect rectification process, ensuring prompt and efficient resolution of issues.
- Liaise with clients, contractors, and internal teams to gather and assess defect reports, identifying priority areas and creating action plans.
- Coordinate and allocate resources to address defects, working closely with technicians, engineers, and subcontractors as needed.
- Monitor and track defect resolution progress, ensuring adherence to project timelines and quality standards.
- Provide regular updates to clients and stakeholders regarding defect rectification progress and any challenges encountered.
- Conduct site visits and inspections to assess and evaluate defects, determining appropriate corrective actions.
- Collaborate with internal teams to develop and implement effective aftercare programs, ensuring client satisfaction and long-term operational success.
- Act as a point of escalation for any complex or high-priority issues, working closely with relevant stakeholders to facilitate swift resolution.
- Manage and maintain accurate documentation throughout the defect rectification and aftercare processes.
- Proven experience as a Defect and Aftercare Project Manager or a similar role, preferably within the M&E or Construction Industry.
- Strong technical knowledge of mechanical, electrical, and fabric systems, as well as their typical defects and remediation techniques.
- Excellent project management skills, with the ability to plan, organize, and prioritize multiple tasks and projects simultaneously.
- Exceptional communication and interpersonal skills, with the ability to effectively collaborate with various stakeholders at all levels.
- Strong problem-solving and decision-making abilities, with a proactive and results-oriented mindset.
- Knowledge of health and safety regulations and best practices.
- Proficiency in using project management tools and software.