Customer Service Advisor - AUTOMOTIVE

HR GO

  • Southall, West London
  • £29,000 per year
  • Permanent
  • Full-time
  • 1 day ago
  • Apply easily
Due to our continued growth, we're looking to recruit somebody who is passionate about their job & enjoys working within a close-knit team. Our Customer Service Administrators are the first point of contact for our customers & must always maintain the highest level of service. You will work in a fast-paced environment - No two days are ever the same!Job Role:
  • Responsible for the administration of incoming insurance claims
  • Booking customers in for estimates & their vehicle repairs
  • Provide an exceptional level of customer service, ensuring all enquiries are dealt with quickly and efficiently
  • Effectively operate a Bodyshop Management system, maintaining detailed claim logs
  • Liaise with our Customers, Work Providers & Insurance companies to provide progress updates on repairs
  • Ensure the efficient operation of vehicle movements (in/out)
  • Respond to emails in a timely and professional manner
  • Take card payments from customers for Sales Invoices
  • Take a proactive approach to work & assisting colleagues where necessary
  • Dealing with any other ad-hoc tasks as set by Line Manager or Operations Manager
OTHER EXPERIENCE, KNOWLEDGE & SKILLS TO INCLUDE -
  • Excellent customer service and interpersonal skills
  • A great team player, who can easily build relationships with all departments in the company
  • Self-motivated, with a strong work ethic and a positive attitude
  • Must be able to prioritise your work in a fast-paced environment and manage a high workload
  • Exceptional attention to detail
  • Very good written and spoken English is essential
  • Excellent IT skills - specifically Microsoft Outlook, Word & Excel
THE PACKAGE & COMPANY BENEFITS -➢40 hours per weekMonday - Friday (no weekends or compulsory overtime)➢£29,000 basic salary per annumApply with HRGO

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