Warranty Admin
First Military Recruitment
- Leicester
- £26,000 per year
- Permanent
- Full-time
- Build strong and positive relationships with customer database and face to face
- Build and document knowledge about the customer business and technical setup on an as and when basis
- Feedback any important customer information to the Company
- Ensure Warranty Department presents a professional image and portrays a polite and courteous manner at all times in all areas of the department.
- Verification of parts and engineers labour times booked to warranty job cards
- Receipt , labelling and safe storage of failed parts returned by service engineers
- Submission of warranty claims to JCB via JDS and Rev8 computer systems
- Monitor Techweb calls where applicable to claim submission and advise Service Supervisor of any additional requirements
- Monitoring of “live” warranty claims
- Packing and return of failed parts as and when recalled by JCB Warranty
- Provide additional (eg: photographs and sublet invoices) information as and when requested by JCB Warranty dept.
- Action JCB Warranty Credits to live claims and pass credit notes to Financial Director
- Authorise credits to customer (where applicable)
- Maintenance of paid claim archive
- Check monthly warranty status report and advise Depot Manager of rejected claims.
- Implement action on rejected claims as agreed with Depot Manager
- Preparation of warranty claims in readiness for audit
- Identify, manage and follow process that ensure maximum claim success
- Assist in other service administration as and when required
- Holiday cover for any role as and when required
- Ensure all claims are genuine and assist where applicable in the warranty audits
- Carry out all work practices in line with company health and safety policy.
- Meet and exceed customer expectations whilst maintaining profitability.
- Contribute to overall success of Watling JCB through teamwork and good communication within the company
- Provide excellent customer service
- Proven track record of Parts/ Service sales role within the Construction or similar industry
- Excellent commercial awareness and customer problem solving
- Ability to follow the Customer's buying decisions and needs
- Proven track record of attention to detail skills for successful outcomes
- Proven track record of customer service skills for successful outcomes
- Proficient Skills using Microsoft Word & Excel
- Experience with ADP/ Kerridge Systems
- RTC Workshop Management Systems
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