Warranty Admin

First Military Recruitment

  • Leicester
  • £26,000 per year
  • Permanent
  • Full-time
  • 1 month ago
  • Apply easily
LB265 - Warranty AdminLocation: LeicesterSalary: £26,000Overview:First Military Recruitment are currently seeking a Warranty Admin on behalf of one of our clients.The Focus of the Warranty Admin to ensure the effective management of depot warranty departmental and/or customer warranty claims, maximising warranty claim efficiency at all times.Our client encourages applications from ex-military personnel however all candidates will be given due consideration.Duties and Responsibilities:
  • Build strong and positive relationships with customer database and face to face
  • Build and document knowledge about the customer business and technical setup on an as and when basis
  • Feedback any important customer information to the Company
  • Ensure Warranty Department presents a professional image and portrays a polite and courteous manner at all times in all areas of the department.
  • Verification of parts and engineers labour times booked to warranty job cards
  • Receipt , labelling and safe storage of failed parts returned by service engineers
  • Submission of warranty claims to JCB via JDS and Rev8 computer systems
  • Monitor Techweb calls where applicable to claim submission and advise Service Supervisor of any additional requirements
  • Monitoring of “live” warranty claims
  • Packing and return of failed parts as and when recalled by JCB Warranty
  • Provide additional (eg: photographs and sublet invoices) information as and when requested by JCB Warranty dept.
  • Action JCB Warranty Credits to live claims and pass credit notes to Financial Director
  • Authorise credits to customer (where applicable)
  • Maintenance of paid claim archive
  • Check monthly warranty status report and advise Depot Manager of rejected claims.
  • Implement action on rejected claims as agreed with Depot Manager
  • Preparation of warranty claims in readiness for audit
  • Identify, manage and follow process that ensure maximum claim success
  • Assist in other service administration as and when required
  • Holiday cover for any role as and when required
  • Ensure all claims are genuine and assist where applicable in the warranty audits
  • Carry out all work practices in line with company health and safety policy.
  • Meet and exceed customer expectations whilst maintaining profitability.
  • Contribute to overall success of Watling JCB through teamwork and good communication within the company
  • Provide excellent customer service
Skills and Qualifications:
  • Proven track record of Parts/ Service sales role within the Construction or similar industry
  • Excellent commercial awareness and customer problem solving
  • Ability to follow the Customer's buying decisions and needs
  • Proven track record of attention to detail skills for successful outcomes
  • Proven track record of customer service skills for successful outcomes
  • Proficient Skills using Microsoft Word & Excel
  • Experience with ADP/ Kerridge Systems
  • RTC Workshop Management Systems
Location: LeicesterSalary: £26,000

LogicMelon