Field Service Engineer

Mpac

  • Tadcaster, North Yorkshire
  • £45,000 per year
  • Permanent
  • Full-time
  • 27 days ago
Mpac GroupAre you ready to take the next step in your engineering career? Join us at Mpac, where your expertise and passion for quality will make a real impact.The PositionWe are looking for a Field Service Engineer to become an integral part of our team, delivering top-tier technical support and maintenance solutions. This role offers the opportunity to work across diverse industries—including pharmaceutical, healthcare, medical devices, clean energy, and FMCG—ensuring optimal machine performance through planned and preventative maintenance, onsite training, continuous improvements, and full machine analysis.Our MissionAt Mpac, we create automation ecosystems that enable manufacturers to evolve and thrive efficiently. Our commitment to excellence is driven by Integrity & Drive, and our Collaborative approach fosters Innovation. We stand on a foundation of industry-leading standards, powered by a diverse team of specialists with deep expertise.Key Responsibilities
  • Provide full technical support for automated machinery.
  • Perform maintenance, diagnostics, and repair activities.
  • Implement proactive solutions to enhance productivity.
  • Prioritize health, safety, and welfare at all times.
  • Conduct electrical and mechanical fault-finding.
  • Attend necessary training to maintain expertise.
  • Coordinate with the Service Team Leader and Service Support Engineer on workflow and technical challenges.
  • Comply with health and safety regulations to mitigate risks.
Core Deliverables
  • Provide remote support via phone, email, or online channels, ensuring detailed documentation of issues and solutions.
  • Conduct precise maintenance with a ‘right first time’ approach.
  • Promote after-sales services and identify areas for improvement through technical expertise.
  • Deliver comprehensive written reports to the Service Team Leader.
  • Maintain high levels of customer satisfaction and professional standards.
  • Travel globally at short notice (a valid passport and driver’s license required).
Knowledge & Experience Required
  • Strong maintenance background in automation systems.
  • Proven experience in precision machinery manufacturing.
  • Expertise in mechanical fault-finding and troubleshooting.
  • Familiarity with single-phase, three-phase, and DC circuits.
  • Solid understanding of both electrical and mechanical components.

Mpac