Customer Helpdesk Advisor
PA Media Group
- Manchester
- Permanent
- Full-time
Offering first line support for front end user queries.
Identifying patterns in user behaviour and informing technical teams of larger issues.
Liaising with second line support teams to inform and resolve system issues when required.
Growing your knowledge of StreamAMG platforms and payment platforms and using that to challenge yourself to resolve user issues faster.The skills you'll use ...
- Analytical thinking
- Problem solving
- Good communication skills.
- Previous experience in a customer service role.
- A customer service mindset.
- A strong focus on working as team.
- A friendly and positive attitude.
- 5 weeks holiday in addition to 8 public holidays (pro-rated for part time employees)
- Holiday purchase scheme
- Ad-hoc homeworking Enhanced pay for maternity, paternity and adoption leave
- Cycle 2 work scheme
- Company Pension
- Life Assurance
- Training & development
- Recruitment referral scheme
- PA Media Group awards
- Employee Assistance Programme
- Wellbeing Day
Department StreamAMG
Job Type Full time
Contract Type Permanent
Salary Competitive