German Speaking Customer Service Team Leader

Euro London Appointments

  • Eaton Socon, Cambridgeshire
  • £5,000 per month
  • Permanent
  • Full-time
  • 30 days ago
  • Apply easily
Job title: German Speaking Customer Service Team LeaderLocation: Hybrid | Cambridgeshire (1 day a week in the office)Salary: £34,500 per annumContract Type: Permanent, Full-TimeAre you fluent in German and passionate about leading high-performing teams in a customer-focused environment? We're looking for an enthusiastic and experienced Customer Service Team Leader to join our client’s team in Cambridgeshire on a hybrid basis.In this pivotal role, you’ll be responsible for inspiring and guiding a team of administrators to deliver outstanding service to our client’s network. You’ll foster strong customer relationships, provide expert support on a variety of complex topics, and ensure efficient handling of orders and updates.What You'll Be Doing:
  • Lead, motivate, and support your team to build strong relationships with customers and consistently deliver an exceptional service experience.
  • Manage and develop a team of Customer Care Administrators, ensuring a culture of excellence and collaboration.
  • Provide coaching and day-to-day guidance to encourage professional growth and high performance.
  • Investigate and resolve complex customer queries, ensuring timely and effective follow-up.
  • Navigate bespoke internal systems to accurately process customer orders, updates, and inquiries.
  • Conduct quality checks across customer service channels and provide feedback using a coaching approach to drive continuous improvement.
  • Hold regular one-to-one meetings and performance reviews to support team development and performance management.
  • During busy periods, assist by taking calls and managing customer enquiries directly.
  • Support the recruitment and onboarding process for new Customer Care team members.
What We're Looking For:
  • Fluency in German and English (written and spoken)
  • Proven experience leading a customer service or support team
  • Strong interpersonal and coaching skills with the ability to inspire and develop others
  • Excellent problem-solving abilities and a customer-first mindset
  • Confident using IT systems and navigating bespoke platforms
  • Contact Centre experience is highly advantageous
If you’re ready to take the next step in your career as a leader, please apply! I look forward to receiving your application.

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