Receptionist

NHS

  • Stoke-on-Trent
  • £24,465 per year
  • Permanent
  • Full-time
  • 1 day ago
University Hospitals of North Midlands is currently unable to provide sponsorship this role. This is in accordance with UKVI guidelines and legislation, as these roles do not meet the skill nor salary threshold for sponsorship. If you hold a graduate visa, you are welcome to apply for this role however it is important to note that UHNM will be unable to offer sponsorship at the end of your graduate visa, you must also have at least six months until your graduate visa expires at the start of your employment for training and operational reasons.The role is a newly created hybrid role that incorporates a mixture of reception and booking officer roles, which creates flexibility within the Endoscopy Department to support the Reception Team and Booking Team.To welcome patients, carers, relatives, visitors and other health care staff to the Endoscopy Department in a polite, courteous and professional manner. To ensure you are patient focused at all times and always greeting patients with a smile. To ensure that the patient journey from receipt of referral letter to appointment in clinic and any subsequent follow-up appointment is patient focussed, efficient and effective. Incorporating use of all the Trust's systems including: Choose and Book, iPortal, Unisoft/Endobase and any other systems to achieve a smooth pathway for the patient alongside accurate and safe Data Quality collection.Main duties of the jobCommunication with patients and their relatives who are telephoning to update their personal details and to change or cancel appointments.To undertake clerical duties, this includes providing and receiving routine information requiring tact or persuasive skills. Communication tactfully with patients and staff alike about appointments or any other queries deemed necessary.About usUniversity Hospitals of North Midlands NHS Trust is one of the largest and most modern in the country. Based across two sites, Royal Stoke in Stoke-on-Trent and County Hospital in Stafford, we are proud to serve around three million people and we're highly regarded for our facilities, teaching and research. We are the specialist centre for major trauma for the North Midlands and North Wales.All of our employees make a valuable contribution regardless of role here at UHNM and we are proud of our wide range of development packages aimed at ensuring that everyone has the opportunity to fulfil their true potential.UHNM create and encourage a culture of inclusion, providing equal opportunities for career development that are fair and transparent. We are committed to being a diverse and inclusive employer and foster a culture in which all staff feel valued and respected. In return we ask all of our employees to make a commitment to the values, co-created by or staff, patients and carers, and that unite us as a Trust.At University Hospitals of North Midlands NHS Trust we know that investing in, supporting and developing our staff has a direct impact on the quality of care that we deliver. Our employees are as important as our patients and the population that we serve.DetailsDate posted02 September 2025Pay schemeAgenda for changeBandBand 2Salary£24,465 a year pa pro rataContractPermanentWorking patternFull-timeReference number205-7095570-BJob locationsRoyal StokeNewcastle RoadStoke-on-TrentST4 6QGJob descriptionJob responsibilitiesFor further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager:Naomi Goodwin, Operational Services ManagerEmail: Naomi.Goodwin@uhnm.nhs.ukTel: 01782 676184 Job descriptionJob responsibilitiesFor further information on this vacancy, please see the attached Job Description and Person Specification or contact the Hiring Manager:Naomi Goodwin, Operational Services ManagerEmail: Naomi.Goodwin@uhnm.nhs.ukTel: 01782 676184Person SpecificationExperienceEssential
  • Experience of working under own supervision in a busy environment Ability to work as part of a team Knowledge of Word & Excel
Desirable
  • Experience working in a patient environment
Education and qualificationsEssential
  • GCSE Maths and English at grade C or above, or equivalent qualifications
Desirable
  • NVQ in customer related/ administration or working towards this
Person SpecificationExperienceEssential
  • Experience of working under own supervision in a busy environment Ability to work as part of a team Knowledge of Word & Excel
Desirable
  • Experience working in a patient environment
Education and qualificationsEssential
  • GCSE Maths and English at grade C or above, or equivalent qualifications
Desirable
  • NVQ in customer related/ administration or working towards this

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