Repairs Coordinator (12m FTC)

Paradigm Housing

  • High Wycombe, Buckinghamshire
  • £31,074 per year
  • Contract
  • Full-time
  • 16 days ago
At Paradigm Housing Group, we’re committed to ensuring our homes meet the highest standards of safety and wellbeing. As part of our response to Awaab’s Law, we’re expanding our Property Services team and are looking for a proactive and organised Repairs Coordinator to help us manage and monitor cases related to damp, mould, and emergency hazards.This is a vital role at the heart of our operations, ensuring urgent repairs are triaged, scheduled, and completed within legal timeframes, while keeping residents informed and supported throughout the process.What you’ll be doing:Acting as the central point of contact for damp and mould casesEnsuring all repairs are scheduled and completed within Awaab’s Law timeframesCoordinating emergency and follow-on works, including subcontractor allocationKeeping residents updated and supported throughout the repair journeyMaintaining accurate case records and ensuring systems are updated in real timeSupporting the Repairs Manager with performance tracking and reportingCollaborating with internal teams and external contractors to deliver effective solutionsPrioritising disrepair cases, complaints, and asset referralsWhat you’ll bring:Experience in customer service, ideally within property maintenance or housingFamiliarity with housing legislation, including Awaab’s Law and HHSRSStrong organisational and time management skillsExcellent communication and problem-solving abilitiesConfidence working in a fast-paced environment and managing competing prioritiesA customer-focused approach and the ability to support vulnerable residentsProficiency in Microsoft Office and service call logging systemsWhy join Paradigm?We’re a not-for-profit housing provider managing over 17,000 homes across the South East. We reinvest in our people, our homes, and our communities. When you join us, you’ll benefit from:Competitive salary and pension schemeGenerous holiday allowanceHealth Cash Plan and wellbeing supportOpportunities for training and career developmentA supportive and inclusive working environmentLocation: High Wycombe, Chesham / Hybrid working (2 days per week working from the office, 3 days per week working from home).
Salary: £31,074 + Excellent Benefits
Contract Type:12 month Fixed-Term-Contract, Full-time, 37 hours per week.Further informationFor the full job description and person specification for the role please see the attachment at the bottom of this page. Should you have any queries about this vacancy please email and we will respond as soon as possible.Our application process includes a few application questions that we’d like you to answer (so no need to write a cover letter) together with your CV, so that we can assess your application against our essential and desired criteria as set out in the job description and person specification.
We reserve the right to close this role earlier than the published date should we identify a suitable candidate therefore we recommend early applications.Thank you for your interest in Paradigm Housing Group thus far.We are Paradigm Housing Group.We manage more than 15,000 homes across the South East.We know that house prices in the areas where we work are high, both to buy and rent. We want to help more people have a safe and sustainable home that they can afford.As a charity, the money we make goes into building new homes and providing an excellent service for residents.Email:

Paradigm Housing