Emergency Dispatcher

NHS

  • Hellesdon, Norfolk Norwich
  • £27,485-30,162 per year
  • Permanent
  • Full-time
  • 2 days ago
Can you remain calm and focused at times of pressure?Can you make quick decisions and multitask?Do you want to make a difference to patient care?We are currently recruiting for Emergency Dispatchers to join our Control Room team at our Emergency Operations Centre in Chelmsford. The successful applicant will be responsible for the deployment of emergency ambulance resources and support the delivery of a high level of clinical quality and the best possible patient care. You will communicate with operational colleagues and teams within the Control Room to ensure the most appropriate emergency ambulance response and help is arranged.Main duties of the jobWorking as part of the wider control room team you will be responsible for the deployment of emergency ambulance resources across a specific geographical area in accordance with local and national performance targets and call triage categories. You will need to be resilient, professional and have good communication skills, work well within teams, be IT literate and have experience of using computerised systems, multitask and be able to remain calm and prioritise workloads to make quick decisions often at times of pressure. This is an exciting but busy role where no two days are ever the same.We ask for at least 2 years experience within a customer focused environment where you have had to prioritise and manage your workload in a busy , challenging and fast paced environment. You should have some awareness of equality and diversity along with good geographical knowledge of the area and have experience of working as part of a team. You should want to make a difference to patient care.It is necessary that you have 5 GCSE's at grade C or above (or an equivalent qualification) including English. Ideally some understanding of the Ambulance Service/NHS would be beneficial but we do offer a robust training, mentoring and support package to guide you through the role and into your career with us.This role involves working a rotating shift pattern which covers days and nights including weekends and special/public holidays.About usYou'll have the opportunity to work in one of the most diverse regions in the country, with the vibrant capital city just a stone's throw away and the invigorating North Sea coast to the east.At EEAST we bring together all our skills to provide 24 hour, 365 days a year urgent care to those in need of emergency and non-emergency medical treatment and transport in Bedfordshire, Hertfordshire, Essex, Norfolk, Suffolk and Cambridgeshire.We are always looking to innovate our approaches and work together to offer the best possible patient care across our counties.We aim to represent and value the diversity of our local communities through our workforce and service provision. We therefore positively encourage applications from under-represented groups, such as Black, Asian, or other ethnic groups, individuals with a Disability, or LGBTQ+ individuals who meet the specific criteria.We at EEAST want to support our employees achieve a balance between work and other priorities, such as caring responsibilities, family commitments, further learning, and other interests. We therefore welcome flexible working requests.DetailsDate posted01 September 2025Pay schemeAgenda for changeBandBand 4Salary£27,485 to £30,162 a year per annumContractPermanentWorking patternFull-time, Part-timeReference number247-EOC-N-Disp-0925Job locationsNorwich EOCHospital LaneHellesdon, NorwichNR6 5NAJob descriptionJob responsibilitiesFor a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted. Job descriptionJob responsibilitiesFor a thorough and comprehensive understanding of the role, including all its specific requirements and responsibilities, please consult the attached Job Description and Person Specification. This document provides an in-depth overview that will give you a clear and detailed picture of what the position entails.Please note, should you be successful in your application, you will be required to undergo pre-employment checks, prior to receiving an unconditional offer, if full employment checks cannot be achieved (this will include existing and unserved disciplinary sanctions), then your offer may be withdrawn.How to applyStep 1 - Read the advert and the Job Description and Person Specification (attached)Step 2 - Complete the Supporting Statement - Your statement needs to indicate how you meet each of the criteria contained within the Person Specification.Step 3 - Complete the online application and upload your statement. Please note, CVs are not accepted.Person SpecificationQualificationEssential
  • 5 GCSEs at grade C or above (or an equivalent qualification) including English or equivalent suitable Call Centre experience
Skills & KnowledgeEssential
  • Understanding of the role of Emergency/Non Emergency Services within the Trust
  • Effective verbal and written communication skills
  • Accurate data input
  • Ability to prioritise and undertake numerous tasks simultaneously
  • Works on own initiative
  • Works as part of a high performance team
Personal AptitudeEssential
  • Remain calm under pressure
  • High standards of personal professionalism
  • Determination to meet targets
  • Can learn new systems and procedures quickly and effectively
ExperienceEssential
  • At least 2 years experience within a customer care environment
Person SpecificationQualificationEssential
  • 5 GCSEs at grade C or above (or an equivalent qualification) including English or equivalent suitable Call Centre experience
Skills & KnowledgeEssential
  • Understanding of the role of Emergency/Non Emergency Services within the Trust
  • Effective verbal and written communication skills
  • Accurate data input
  • Ability to prioritise and undertake numerous tasks simultaneously
  • Works on own initiative
  • Works as part of a high performance team
Personal AptitudeEssential
  • Remain calm under pressure
  • High standards of personal professionalism
  • Determination to meet targets
  • Can learn new systems and procedures quickly and effectively
ExperienceEssential
  • At least 2 years experience within a customer care environment

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