Trainee Service Advisor
- Warrington, Cheshire
- £25,000-26,000 per year
- Permanent
- Full-time
- Welcome customers into the dealership/service centre in a professional and friendly manner.
- Assist in booking vehicles for service, repair, and MOT appointments.
- Prepare job cards and ensure all vehicle and customer details are accurately recorded.
- Communicate with customers regarding vehicle progress, costs, and completion times.
- Provide basic technical explanations (with training) and relay workshop findings to customers.
- Support Service Advisors with administrative tasks such as invoicing, warranty claims, and filing.
- Liaise with the workshop team to ensure smooth workflow and customer satisfaction.
- Handle telephone enquiries and respond promptly to customer queries.
- Assist in upselling additional products and services where appropriate.
- Follow company policies and procedures, maintaining a high level of professionalism at all times.
- Excellent communication and interpersonal skills.
- Strong organisational and time management abilities.
- Customer-focused with a positive and professional attitude.
- Ability to work in a fast-paced environment under pressure.
- Basic computer literacy (Microsoft Office, databases, etc.).
- Keen interest in the automotive industry and willingness to learn.
- No prior experience required (training will be provided).
- Previous experience in a customer service or retail environment is advantageous.
- Good Telephone and Communication Skills
- GCSEs or equivalent (including English and Maths) preferred.
- Full UK driving licence (desirable).