Operational Delivery Manager

Adecco

  • England
  • £43,356-46,390 per year
  • Permanent
  • Full-time
  • 21 days ago
Operational Delivery ManagerAre you an experienced Operational Delivery Manager with a passion for driving performance and service quality? Our client is seeking a dedicated professional to join their dynamic team in London! If you have a knack for building relationships and a track record of managing supplier performance, this could be the perfect opportunity for you.What You'll Do:As the Operational Delivery Manager, you will be the vital link between our client, suppliers, and B2B clients. Your key responsibilities will include:
  • Supplier Management: Proactively oversee supplier performance, ensuring service quality and compliance with KPIs and SLAs.
  • Performance Tracking: Gather and analyse data to identify opportunities for improvement and ensure operational excellence.
  • Incident Resolution: Serve as the primary contact for resolving business incidents, liaising between clients and stakeholders.
  • Stakeholder Engagement: Host meetings with suppliers and clients to discuss performance, operational risks, and service enhancements.
  • Operational Assurance: Develop and report on an annual operational assurance plan, providing insights and recommendations to enhance service delivery.
  • Collaboration: Work closely with internal teams such as Finance, Risk, and Compliance to monitor supplier performance and address any issues.
Who You Are:To thrive in this role, you'll need:
  • Experience: Significant experience in a high-volume operational environment, particularly with outsourced suppliers.
  • Skills: Exceptional interpersonal, negotiation, and escalation management skills, with a proven ability to build strong stakeholder relationships.
  • Analytical Acumen: Proficiency in analysing management information and data to identify gaps and areas for improvement.
  • Technical Proficiency: A good command of Microsoft Office, with the ability to create insightful reports.
Qualifications:
  • A graduate degree or equivalent qualification.
  • Experience interfacing with processing and back-office services.
Why Join Us?Our client values collaboration and innovation, and they are committed to creating an inclusive work environment where everyone can thrive. You will play a key role in shaping the operational landscape, ensuring that services are fit for purpose and aligned with business demands.What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for professional development and career growth.
  • A vibrant work culture that encourages teamwork and creativity.
If you are ready to take on a challenging and rewarding role as an Operational Delivery Manager, we'd love to hear from you!How to Apply:Please submit your CV and a cover letter detailing your relevant experience and why you'd be a great fit for this role.Join our client in delivering excellence in operational service! Apply today!Adecco is a disability-confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Adecco