Internal Applicants Only - Widening Participation Administrator

Cardiff University

  • Cardiff
  • £24,900-25,733 per year
  • Permanent
  • Full-time
  • 22 days ago
School / DirectorateCommunications & MarketingAdvertThis post is currently open to employees of Cardiff University only. Please do not apply if you do not have a current contract of employment with the University.Internal Applicants Only - Widening Participation AdministratorThe Widening Participation team, part of the University's UK Student Recruitment and Outreach team, is seeking to appoint a Widening Participation Administrator. The post holder will provide effective and efficient administrative support and contribute to the success of the team and its associated projects.The Widening Participation team primarily works with groups or students who face particular barriers to higher education, and who are under-represented within universities. It is a dynamic team, and the post holder will have the opportunity to support a wide range of events and programmes for young people and adults who live in areas of high deprivation or belong to vulnerable or under-represented groups.The post provides general administrative support for the team including booking rooms, managing event resources and administrative support for events. The successful candidate will deal with a wide range of queries from key widening participation groups so will need excellent people and communication skills.This post is open-ended and full-time (35 hours per week).Salary : £24,900 - £25,733 per annum (Grade 3)In line with our commitment to equality, diversity and inclusion we will consider applications for job share/reduced hours. Please state this in your application.If you would like to find out more about the post, please contact Eleanor Owen, Widening Participation Manager, email: OwenEC2@cardiff.ac.ukClosing date: Tuesday, 9 September 2025External applications are currently not being considered for this post. If the decision is made to open the post to external candidates, the strapline at the top will be removed and you will be given ample time to apply - please check back periodically for details.Cardiff University is committed to supporting and promoting equality and diversity and to creating an inclusive working environment. We believe this can be achieved through attracting, developing, and retaining a diverse range of staff from many different backgrounds who have the ambition to create a University which seeks to fulfil our social, cultural and economic obligation to Cardiff, Wales, and the world. In supporting our employees to achieve a balance between their work and their personal lives, we will also consider proposals for flexible working or job share arrangements.Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.Post Reference Number20384BRJob DescriptionKey Duties
  • Deal with a range of enquires from internal and external customers in a professional manner, establishing their requirements and adapting the standard responses accordingly.
  • Provide administrative and operational support in the organisation and delivery of events and programmes that are delivered both on and off campus.
  • Collaborate with others in order to make recommendations for developments of established processes and procedures.
  • Establish working relationships with key contacts to help improve service levels.
  • Contribute to the success of the Widening Participation Team and wider Communications and Marketing department, through taking part in events including Summer Schools, Open Days, evening events and Clearing.
Specific Duties
  • Represent the University at on-campus events such as taster days, workshops, open days and summer schools.
  • Undertake administrative tasks for the team, such as dealing with deliveries, liaising with the portering team, booking rooms and ordering catering.
  • Support the organisation and delivery of events across the Widening Participation Team.
General Duties
  • Ensure that an understanding of the importance of confidentiality is applied when undertaking all duties.
  • Abide by University policies on Health and Safety and Equality and Diversity.
  • Perform other duties occasionally which are not included above, but which will be consistent with the role.
  • Flexible working is essential for this role, as there are often events taking place during evenings and weekends which the post holder will be required to support. Overnight stays are sometimes required as part of this role when supporting residential summer schools.
Salary Range Max.25,733GradeGrade 3Salary Range Min.24,900Job CategoryAdmin / Clerical, EducationAdditional InformationWidening Participation is about supporting the access, progression and success of students from groups that are traditionally under-represented in higher education and support them throughout the student lifecycle.Through a range of activities, the Widening Participation Team and colleagues throughout the University support over 30,000 learners from across the UK to break down the barriers to higher education and help them to reach their potential. For further information please see ourA satisfactory Enhanced DBS check is required for this post.This role is eligible to be offered on a blended working basis, meaning that as well as spending time working on campus, you may spend some time working from another location, e.g. your home. The University is committed to offering this flexibility, wherever the role and business need allows, supporting work-life balance.
There are regular occasions when the team are required to be on campus (e.g. to support event delivery, to attend meetings or training) so a flexible approach is required on the part of the post-holder.The role will include evening, weekend and overnight working (for residential Summer Schools). It should be noted that it will not ordinarily be possible to take annual leave during Summer Schools (in late June / early July), on undergraduate and postgraduate open days and during Clearing week in mid-August.About the Department
The Communications and Marketing Department is responsible for the University's reputation and branding as well as UK/International student recruitment operations. It covers six areas: communications and public affairs, marketing, UK student recruitment and outreach, digital communications, international and admissions.Communications plays an important part in building and maintaining the reputation of the University through effective communication to the public and to external and internal stakeholders. It communicates the achievements and aspirations of the University through a variety of media and includes a film unit. The team represents the University on a corporate level. Public affairs lead on stakeholder relationships locally, nationally and internationally.
Digital Communications is responsible for the design, development and content of the external website and the intranet.Marketing is responsible for developing a strong brand identity for the University at the corporate level, with an emphasis on better visual branding and market research.
UK Student recruitment and Outreach plays an important role in attracting the University's undergraduate and postgraduate students from throughout the UK; in addition to managing the University's widening participation activities.The International Office drives the University's international recruitment strategy and advises on all areas related to international recruitment and development.Admissions are responsible for managing thousands of applications each year from both UK and international students, as well as leading on the development and implementation of our admissions policies.Career PathwayAdministrative SupportPerson SpecificationEssential CriteriaQualifications and Education
1. NVQ 2/GCSE level A-C or equivalent.Knowledge, Skills and Experience
2. Significant experience of working in an administrative or office environment using common office IT packages (e.g. MS Office, Excel).
3. Proven organisation skills and a high level of attention to detail.
4. Ability to set up standard administrative systems and procedures.Customer Service, Communication and Team Working
5. Ability to communicate effectively and professionally with a wide range of people, especially with individuals from under-represented groups (for example, care leavers, asylum seekers or young carers).
6. Ability to work as an effective team member, providing advice and guidance to other team members where necessary.
7. Proven ability to deal with requests for information or service, resolving customer issues where appropriate.Planning, Analysis and Problem Solving
8. Ability to plan, prioritise and organise own workload within established time scales.
9. Ability to use initiative in solving problems and responding to queriesOther
10. A willingness to undertake further training and development.Desirable Criteria1. A-Levels or equivalent
2. Experience of working in a Higher Education environment
3. Fluency in Welsh, written and oral

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