Senior Payroll Officer

• Provide expert guidance on payroll and reward policies, ensuring compliance with legislation and best practice.
• Deliver excellent customer service via phone, email, meetings, and documentation.
• Process and check the monthly payroll, including BACS runs, payslips, and reconciliation tasks.
• Run reports for accuracy, audits, and management information using Business Objects.
• Calculate emergency payments, overpayments, redundancy, and termination payments.
• Manage salary sacrifice schemes (e.g., childcare, cycle-to-work).
• Handle escalated queries from staff and HR, ensuring accurate resolution.
• Support year-end tasks and updates including EYUs and pay awards.
• Assist in the implementation of changes to employee benefits and conditions of service.
• Liaise with internal teams and external bodies such as HMRC, pension providers, and auditors.

• Review and recommend enhancements to payroll procedures and systems.
• Participate in system upgrades and the development of new functionality.
• Stay current with legislative changes and liaise with tax consultants where needed.
• Deliver internal workshops and support project work across HR.

• Provide training for new and existing team members.
• Represent Payroll at meetings with managers and stakeholders.
• Support job evaluation activities and build reports as needed.
• Understand and promote the link between reward/benefits and employee engagement.

• Essential: CIPP or CIPD qualification; evidence of continuing professional development
• Desirable: Management qualification

• Membership of a relevant professional body
• Flexibility to meet payroll deadlines, including occasional out-of-hours work
• Willingness to work on a rota between 9am-5.30pm

• Proven experience in processing payroll and managing complex queries
• Experience in completing accurate and timely payrolls in a team environment

• Sound knowledge of statutory payroll requirements and local government conditions
• Ability to communicate and coach on payroll policies and legislative changes
• Good IT skills including use of payroll systems and reporting tools

• Positive, “can-do” attitude and adaptability
• Results-driven, problem-solver
• Strong team player, supporting others and sharing knowledge
• Excellent communication skills, both verbal and written
• Customer-focused, committed to service quality
• Takes ownership of personal and team development

Global Technology Solutions