L'Oréal Designer Fragrances Fragrance Expert 22.5 hours per week)As a Fragrance Expert you will have a true passion for fragrance and be able to talk confidently about the products on offer giving luxury customer service. You'll be target driven, and have skills in traffic stopping and telling the story behind the product to enhance sales of the fragrance.Master Category KnowledgeHave a full understanding of all fragrance products and update the team's product knowledge where necessaryAttend, engage and participate in all brand training, and implement afterwardsMonitor Icon products on a daily basisBe aware of competitor's products and activity, communicating relevant information to line managerHave detailed knowledge and awareness of the fragrance marketPromote the brand expertise in fragranceExecute Business & OperationsComplete all personal paperwork accurately, legibly and on timeBe aware of account and personal targets and key performance indicator targetsClosely monitor stock levels, following retailer guidelines, raising issues to line managerOffer creative ideas to generate new business; with focus on product launches and anniversariesBe aware of and abide by Boutique rules and regulationsDrive Selling Process/TechniquesDeliver luxury service at all times, inviting customers back for a return appointmentGenerate retail sales through the successful execution of in-store events and strengthen brand loyalty; with a focus on fragranceMake appropriate, personalised product and sample recommendationsHave a strong focus on link selling and the recruitment of new customersUse confident communication and presentation skills when dealing with customersMaximise selling during busy periods by traffic stoppingDevelop the fragrance business to ensure gain in market share and increase counter and brand rankingFoster Service AttitudeShow passion for people and productsFollow grooming guidelines to promote brand imageMaintain a clean and hygienic work area and adhere to hygiene rulesEnsures customers communication standards are metEnsure all customers receive the highest level of service, completing all necessary steps of customers transactionsLeadershipFosters team spiritCoaches peers when appropriateLeads by exampleShare know-how and experienceWork effectively with colleagues in Boutique in the field and at head office.At L'Oréal, we take pride in creating a diverse, equitable and inclusive environment where everyone is welcome and their contributions are valued. When we recruit, hire, train, promote or engage in any other employment practice, we are committed to being an inclusive employer regardless of race, religion, gender identity, sexual orientation, national origin, age, socioeconomic status, medical condition or disability, or any other protected status. When we look for talent, we welcome difference - different backgrounds, experiences, personalities and perspectives. The beauty we find in our differences gives us the freedom to go beyond. That's the beauty of L'Oréal.
