Box Office Customer Service Representative

• Ability to manage tasks efficiently during matchdays to ensure timely ticket sales and collections.
• Ensure retail merchandise and programme stock is maintained at required levels throughout the day.
• Support the smooth running of crowd flow and queue management in the box office area.

• Make quick, effective decisions when dealing with customer inquiries and resolving ticket or retail issues.
• Apply sound judgement in managing sales transactions and handling customer complaints.
• Escalate complex or unresolved matters to the Box Office & Retail Manager as required.

• Act as a key representative of the Club, positively influencing supporter experience on matchdays.
• Ensure customer service interactions reflect the values and reputation of the Club.
• Support operational effectiveness by working collaboratively with colleagues across matchday functions.

• High level of attention to detail, particularly in handling cash and point-of-sale (POS) transactions.
• Ability to multitask in a fast-paced environment.
• Confident operating ticketing systems and retail sales platforms.

• Deliver clear, professional, and approachable communication with customers, colleagues, and other departments.
• Provide accurate information about tickets, retail products, and matchday services.
• Assist with explaining processes such as ticket collections or exchange policies.

• No direct responsibility for budget planning.
• Required to accurately handle sales transactions, cash, and card payments.
• Monitor stock of merchandise and programmes to avoid shortages.

• Work well within a team, providing support to less experienced colleagues where required.
• Share knowledge and best practices to improve customer service and matchday operations.
• Contribute to a positive and collaborative team culture.

• Operate within the Club's policies, safeguarding standards, and customer service guidelines.
• Ensure confidentiality and professionalism in handling supporter information.
• Adhere to all health & safety procedures within the matchday working environment.

• Excellent communication skills, both verbal and written.
• Strong customer service orientation with a friendly and professional attitude.
• Ability to work well under pressure, particularly on busy matchdays.
• Comfortable working in a fast-paced environment.
• Flexibility to work evenings, weekends, and bank holidays to accommodate matchdays and other events.
• Attention to detail and ability to handle cash transactions accurately.
• A proactive attitude and ability to work well within a team.

• Previous experience in a customer-facing role, ideally in a sports or event environment.
• Familiarity with ticketing systems or point of sale (POS) technology.
• Knowledge of MK Dons FC and its matchday activities.
• Interest or passion for football and sports.

Stadium MK