Food and Beverage Services Manager

PPHE Hotel Group

  • London
  • Permanent
  • Full-time
  • 1 month ago
Food and Beverage Services Manager job opening at Park Plaza Riverbank London HotelAt Park Plaza Riverbank London Hotel, we are dedicated to crafting stories and memories by delivering exceptional and personalised service to our guests. First-class service and delicious food, and drink are every bit as important to the hotel experience as a great night's sleep in a stylish location. That is why your contribution as Food and Beverage Services Manager is so important.Park Plaza Riverbank London Hotel is one of our largest hotels with 645 bedrooms, with very busy Food and Beverage operations.The Food and Beverage Services Manager is responsible for the day-to-day running of the entire F&B operations, ensuring the highest level of guest satisfaction and assisting the Director of Food and Beverage.As our Food and Beverage Services Manager, you will receive:
  • Salary: Highly competitive with generous Service Charge
  • Subsidised Travel arrangements after midnight (if applicable)
  • Heavily discounted hotel room rates in Europe (extends to the Radisson Hotel Group and family & friends)
  • 50% F&B discount at our restaurants and bars (for your whole party)
  • Two wellness days per year, meaning all team members start with 30 days of holiday per year - including bank holidays, increasing with years of service!
  • Two free meals per day - including days off if you wish to come in!
  • Access to 40% of your pay before payday through Wagestream!
  • Recommend a Friend scheme - £750
  • BenefitHub - Discounted prices at hundreds of online and high street stores, supermarkets, major retailers, attractions, restaurants and cinemas.
  • Vitality at work scheme with great gym discounts & more
  • Ride to Work Scheme & free local cycling lessons
  • Travel season ticket loans (if applicable)
  • 24/7 access to our Employee Assistance Programme
  • Rotas published at least two weeks in advance (if applicable)
  • Uniforms provided (if applicable) & free dry cleaning
  • Annual Staff parties and events
  • Company pension plan & award-winning training
We are looking for our Food & Beverage Services Manager, who:
  • Is responsible for the day-to-day running of the entire F&B operations, ensuring the highest level of guest satisfaction
  • Leads, coaches and motivates outlet Managers to drive results
  • Evaluates guest feedback internally and externally to further enhance the service provided
  • Guides operations and establishes an effective work environment to achieve goals and objectives.
  • Manages performance issues that arise within the respective operating departments.
  • Evaluates changes in guest needs, the guest mix, and the competitive set to recommend appropriate product/service and operational changes, as necessary.
  • Ensures guest and employee satisfaction, while maintaining market competitiveness and exceptional financial performance.
  • Anticipates and addresses guest issues and establishes proactive processes to promote guest satisfaction.
  • Interacts in a positive way with other departments to ensure a guest experience. Ensures compliance with local health and safety regulations.
  • Manages F&B contractors and their costs in line with the budget
  • Being visible during F&B outlets' operating hours and remaining engaged towards guests
  • Is passionate about exceeding guests' expectations
  • Shares our values: Trust, Respect, Teamwork, Enthusiasm, Commitment, Care
  • Has previous experience as a Food & Beverage Manager in a hotel
Renowned for creating memorable moments, Park Plaza caters to both leisure and business travellers with stylish guest rooms and versatile meeting facilities, which are perfectly complemented by award-winning restaurants and bars.Park Plaza. Be part of it.

PPHE Hotel Group