Customer Service Advisor – £25,400 – £26,000 pa
- Leeds
- £25,400-26,000 per year
- Permanent
- Full-time
- Resolving customer enquiries/complaints and questions professionally via telephone, email, or Intercom (Live chat) in line with business policies and procedures within a timely manner
- Helping to resolve issues and troubleshoot technical problems and where necessary, liaise with technical colleagues
- Providing customers with accurate information about products and services ensuring a good customer outcome
- Ensuring processes are adapted where customers may require additional support for special circumstances delivering a caring and compassionate service
- Updating the admin platform regularly to ensure all information is being recorded correctly for each customer interaction
- Handling and managing through to a satisfactory resolution any emails from the customer service inbox
- Adhere to all relevant legislation, industry regulations and Company policies and procedures
- Previous experience working in a Customer Service role
- Professional and clear telephone manner
- Active listening and excellent verbal communication skills
- Experience in delivering a right first-time good outcome for a customer
- Experience of working in a fast paced, vibrant and at times, pressured environment