Repairs Surveyor - Basildon District Council - copy
- Basildon, Essex
- £22.96-25.09 per hour
- Temporary
- Full-time
- Carry out pre-inspection of repairs to tenanted/void and leasehold properties within defined timescales, set targets, schedule repairs and raise orders
- To monitor repairs in tenanted/void and leasehold properties including liaising with the contractor where necessary in respect of progress and variations
- To post inspect completed repairs to tenanted/void and leasehold properties to ensure work is satisfactory and to required standard and authorise charges/variations
- To undertake technical surveys on the housing stock, including leasehold flats, to identify and make accurate diagnosis of complex repairs, including specifying materials, work content trades and place the work with suitable contractor, managing the project/programme to produce solutions that can be over a prolonged period
- Responsible to undertake 100% post inspections of works completed for exclusions by the partnering contractors on a monthly basis, ensuring that works have been carried out to the correct quality and standard required. Undertaken by the Council's responsive repairs contractors and to arrange for rectification of any sub-standard works identified. To arrange for any refund or credit note for any overcharging of works that is identified
- Responsible to consider variation orders in accordance with the SAM contract, submitted by the partnering contractor, that maybe complex and contentious, and authorise payments up to the value of £5000 per works order, ensuring accurate information has been entered into the relevant IT system to comply with the Council's Financial Regulations and Standing Orders, and work within the authorised budgets. To authorise payments and maintain adequate records to comply with the Council's Financial Regulations and Standing Orders
- Investigate, analyse and respond to customer complaints, suggestions, Freedom of Information requests and enquiries from Councillors and MP's concerning the work of the Property Services Team where required, taking appropriate action to address procedural deficiencies and ensuring the future service developments reflect the lessons learned. Deal with requests for new works or rectification of faulty works and implement such action as is deemed necessary to achieve customer satisfaction
- To liaise with and provide advice and support to the sections of Property and Housing Management Services and BBC on specific maintenance matters to help them maintain and provide the services they are responsible for and be the point of contact for staff when an enquiry from a customer is more complex
- To be able to undertake discussions with Tenants in their home in a sensitive manner in connection with their day-to-day repair concerns, which may involve discussion of the applicants personal circumstances, ensuring confidentiality is maintained at all times, be aware of any potential safeguarding issues and follow BBC procedure for reporting
- Deputise for the Repairs Service Manager during any period of absence or at any other time as requested and have the ability to advise and influence at senior level, in particular elected members & senior management of the partnering contract, providing complete and thorough analysis on issues/decisions made
- Supervise the repair contractor on a daily basis with regards to quality of work and compliance with repair deadlines and have the ability to manage multiple priorities to ensure targets and deadlines are met and discuss any concerns with the contractor's manager/supervisor and use your initiative to resolve any disputes in a timely manner
- Experience and knowledge of the building maintenance industry including relevant experience in the inspection of domestic property and the remedy of maintenance problems
- Experience of monitoring programmes and budgets
- Extensive knowledge of Health & Safety legislation, including CDM regulations and Housing Health and Safety Rating System (HHSRS)
- Good level of IT skills, including word, Excel and design software
- Experience of developing and sustaining effective working relationships and communications, both internally and externally, with a range of contacts