
Lead IT Security Engineer (Zscaler)
- London
- Permanent
- Full-time
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits
- Pension
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (Onsite Tuesdays, Wednesdays and a third day of your choosing)
- Provide technical support for Zscaler products (ZIA, ZPA, ZDX), including troubleshooting and resolving issues.
- Monitor and maintain the health and performance of Zscaler solutions.
- Collaborate with support teams to understand their technical needs and provide effective solutions.
- Assist in the deployment and configuration of Zscaler products.
- Conduct root cause analysis for recurring issues and implement preventive measures.
- Document technical issues and solutions for knowledge sharing and future reference.
- Stay up to date with the latest Zscaler features, updates, and industry trends.
- Work closely with the engineering and product teams to escalate and resolve complex issues.
- Bachelor's degree and/or equivalent experience
- Minimum 5 years of Cybersecurity related experience
- Hands-on experience with Zscaler products (ZIA, ZPA, ZDX).
- Strong understanding of networking protocols and security best practices.
- Strong communication and interpersonal skills, including the ability to build relationships with key stakeholders.
- Strong critical thinking and problem-solving skills to resolve problems effectively and creatively while maintaining a high level of flexibility, professionalism, and integrity.
- Ability to work independently and manage multiple tasks simultaneously.
- Experience in managing Data Protection Technologies: Endpoint & Web DLP, CASB
- Network Security: Secure Web Gateways, Secure Access Secure Edge (SASE), Firewalls, IDS/IPS technologies