2nd Line Support Engineer
Planet Recruitment
- Witney, Oxfordshire
- £28,000 per year
- Permanent
- Full-time
- Answering the support phone line and responding to customer emails.
- The remote monitoring, diagnosis and fix of various ICT System issues.
- Doing day-to-day tasks for customers, including updating anti-virus systems and applying windows updates.
- Generating reports for customers.
- Handling of hardware support requests by arranging replacements or repairs for customers.
- Help manage (open, close, update) Service Desk tickets as they are added and be able to prioritise issues and escalate where required.
- Working effectively with 3rd line Engineers to help resolve customer issues.
- Proven experience in installing, configuring, and troubleshooting Microsoft Windows Server (2016-2022)
- Installation and configuration of Windows Server roles and services (DHCP, DNS, DFS, RDS)
- Experience of Office 365 deployments, migrations, and management
- Virtualisation – Good understanding of virtualization with good experience with installing and managing Microsoft Hyper-V
- Excellent experience of PC deployment, particularly the use of the SCCM, Microsoft Deployment Toolkit and WDS to build and deploy images
- AD – installation, configuration, and management of Local and Azure Active Directory and Group Policy
- High level knowledge of Windows Operating Systems, especially Windows 10 & 11
- Networking – Ability to configure a wide range of networking hardware. Experience with HP/Aruba Provision switches is advantageous
- Experience of subnetting, VLAN design and implementation is preferable.
- Knowledge of backup solutions and the ability to implement VEEAM, Redstor and NAS devices
- Experience with web-filtering & firewall solutions is an advantage, especially Smoothwall & WatchGuard
- Knowledge of the Sophos suite, especially anti-virus
- Experienced in the management and implementation of managed wireless solutions, especially Aruba, with the ability to configure Guest networks and 802.1x security
- Positive outlook and attitude when dealing with end users – even in busy situations.
- Previous experience working in the education sector is beneficial.
- A great communicator.
- A patient and calm temperament.
- Good Timekeeping.
- A self-motivator.
- Can-do attitude.
- Someone who can follow instructions and work alone when required.
- A problem solver.