Employee HR Support-Kingsland
- Manchester Mandeville, Jamaica
- Permanent
- Full-time
We work with iconic brands worldwide. We bring them a unique value proposition through market-leading technology and business process excellence.We’ve created over 200 unique inventions under several patents across AI and other critical technologies. Leveraging our advanced products and platforms, we drive digital transformation, optimize critical business operations, reinvent experiences, and pioneer new solutions, all provided through a seamless “as a service” model.For each company, we provide new keys for their businesses, the people they work with, and the customers they serve. We tailor proven and rapid formulas, to fit their unique DNA. We bring together human expertise and artificial intelligence to develop digital chemistry. This unlocks new possibilities, transformative outcomes and enduring relationships.Sutherland
Unlocking digital performance. Delivering measurable results.Job Description:
- The My Human Resource Support Associate is an HR representative that takes care of phone related contacts from employees across the US. Associates will work one-on-one with employees while maintaining successful partnerships with HR Business Partners, Benefits, Leave management and Payroll, to find the solution for the customer while providing a world-class employee experience.
- In this role you will master your research skills and ability to resolve HR issues coming in via the phone system while using our case management system to document and track every call with high level of accuracy . Moreover, you will encourage self-service tools available for all employees.
- Become knowledgable through research and training about the governing labor laws (each state has different labor laws)
- As a member of the HR organization, you will handle confidential and sensitive information , as well as demonstrate strong integrity and ethical behaviors . You will use your strong analytical and critical-thinking skills to bring about continuous improvement daily; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.
- The My Human Resource Support Associate is an HR representative that takes care of phone related contacts from employees across the US. Associates will work one-on-one with employees while maintaining successful partnerships with HR Business Partners, Benefits, Leave management and Payroll, to find the solution for the customer while providing a world-class employee experience.
- In this role you will master your research skills and ability to resolve HR issues coming in via the phone system while using our case management system to document and track every call with high level of accuracy . Moreover, you will encourage self-service tools available for all employees.
- Become knowledgable through research and training about the governing labor laws (each state has different labor laws)
- As a member of the HR organization, you will handle confidential and sensitive information , as well as demonstrate strong integrity and ethical behaviors . You will use your strong analytical and critical-thinking skills to bring about continuous improvement daily; put your exceptional customer service, communication, organizational skills, superior attention to detail and ability to prioritize to work in a fast-paced, rapidly changing HR environment.