12hr Cashier

• Support the sales team to maximise sales by displaying exemplary service to reflect the performance of the store.

• Promote add-on sales and cross-selling.

• Train new cashiers to ensure high performance, make sure they understand all procedures and processes of opening and closing.

• Relay and feedback to management with extra training needs for new cashiers

• Provide an impeccable customer experience at all times (Use appropriate etiquette, body language and tone)

• Manage customer relationships, create loyalty, manage complaints and escalate them when appropriate

• Welcome, inform and answer any queries customers may have

• Managing the tills, customer queries and security at the cash desk

• Controlling cash handling procedures, investigating and resolving discrepancies on the tills

• You will extract daily sales for each till, report back to the business and identify any discrepancies

• Follow ups to be completed every day and financial board to be filled every morning

• Achieve all KPI goals set by management

• Available to back stock, to prepare items for the shop floor when requested and to replenish all areas of the store

• Available to do cycle counts and price checks in the morning when requested

• Keep till area replenished and tidy

• Answering the phone and handling customer queries, relay feedback to management if needed

• Be available for monograming, belt cuts and belt holes (training will be provided) when needed to provide a well-rounded experience for our guests

• Be available to gift wrap when requested and provide accurate time frame for customers to keep them in the loop

The Bicester Collection