Radio Field Service Engineer
Ex-Mil Recruitment
- Heathrow, Greater London
- £33,000 per year
- Permanent
- Full-time
The ideal candidate would be those coming from a comms background and have also experience with vehicle installations.Your main duties will include: Remedial Maintenance
Minor Works
Preventative Maintenance
Vehicle Installations
Radio signal strength coverage testing
Assisting in Project deliveryThe technology scope is predominantly Radio based but also split between fibre and cellular based equipment with additional service scope including; Unified Comms, Network, Wireless
and M2M related technologies that; form part of shared platforms or dedicated solutions for customers. This role will work closely with other Operational functions to ensure that multi-technology
solutions are delivered and supported seamlessly for our customers.Key Responsibilities: Work as part of a team covering all incident tickets raised
Ensure that the overall performance of Service meets: customer service level requirements & service performance targets
To assist in the delivery of Engineering projects where required and complete in agreed timescales and to industry standards
Maintaining customer satisfaction as per set targets and objectives
Ensure all requested project activity is documented as per requirements
Ensure all service tickets raised on the ticketing system are attended to and completed in a timely manner against their SLA's
To deliver projects as requested. This includes the installation of vehicle radios, telemetry devices and all Moves Additions and Changes (MAC) such as delivery and
training of radio equipment
To complete preventative maintenance visits as requested. This is to include the programming and refurbishment of assets at customer sites to a satisfactory
standard and customer requirement
To complete vehicle telematics related work as requested. This is to include the installation, decommission and service response to all customers
Engineering projects are required out of hours so there is the need to be flexible in the working hours required to ensure efficient delivery.Key Qualifications and Experience. Good solid technical background with strong practical experience
Experienced engineer, having Unified Comms and/or Network and I.T. technical and industry knowledge is an advantage
FITAS qualification or equivalent in Vehicle installations is desirable
Experience in vehicle installations covering radio / telematics
Experience in working on DMR radio systems and subsequent end user devices with common main manufacturer equipment - Hytera / TAIT / Simoco / Motorola / Kenwood
Excellent client facing skills with very strong verbal & written communication
Clean driving license
SC Cleared advantageous
Knowledge of Wi-Fi installation and maintenance advantageousIf you are interested in applying, please send a copy of your CV outlining why this would be the ideal opportunity for you, by email to or via the website www.ex-mil.co.ukYou need to be to apply for a vacancy.