Server
tvg hospitality
- London
- £12.00 per hour
- Permanent
- Full-time
- Providing a consistently high level of customer service
- Complying with and following licensing regulations, Company procedures and policy’s
- Working as part of a team to deliver excellent customer experience
- Attend and complete all training provided
- Maintain operational standards
- Ensure rooms are prepped and ready for continued service
- Greet incoming and departing guests warmly with a genuine smile and eye contact; escort them to the area of choice; present menus/set times.
- Help patrons select food and beverages with recommendations and upselling
- Stay updated on food and beverage menus and stock levels
- Transmit orders to bar and food trader by recording patrons' choices on EPOS; identifying patrons' special dietary needs, allergens and special requests
- Serve orders, prepare basic drinks, deliver accompaniments and condiments
- Maintain table setting by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs
- Properly open and pour wine/champagne at the tableside
- Obtain revenues by totalling charges, issuing bill and accepting payments
- Perform basic cleaning tasks as needed
- Address customer service issues and refer customers to management when necessary
- A passion for consistently high standards and attention to detail.
- Excellent organisational and customer service skills.
- A genuine interest in food and beverage.
- A positive and enthusiastic attitude and be an excellent team player.
- The ability to remain calm under pressure and be excited to work in a vibrant, busy environment.
- Previous experience within hospitality industry would be ideal but not essential.
- Statutory Pension
- Staff meal on shift
- Free soft drinks when on shift
- Perkbox, offering discounts on gym memberships and various retailers + rewards points to spend each month!
- Employee Assistance Programme
- Free gig tickets across our venues, including Omeara and Lafayette
- Staff Discount Card that can be used at tvg sites when off work, including up to 50% off drinks for you, your friends and family
- £250 Refer a friend bonus
- On going and career development