CDD and Responsible Gambling Manager

• Leading the Customer Due Diligence team-managing performance, team development, and service standards.
• Defining and rolling out the CDD and Responsible Gaming strategies in line with company goals and regulatory obligations.
• Overseeing processes related to KYC, social responsibility, anti-money laundering, and fraud mitigation.
• Ensuring operations align with internal policies and external legal standards, reducing risk exposure.
• Streamlining team workflows and processes to manage inbound queries, investigations, and task management efficiently.
• Monitoring and reporting on key metrics and performance insights via daily, weekly, and monthly reports.
• Acting as the key escalation point for complex cases and first-line complaints.
• Leading succession planning, mentoring, and nurturing a high-performing team culture.

• A proven track record of managing multi-skilled operational teams.
• Strong commercial awareness with a balanced approach to compliance.
• Exceptional stakeholder management and interpersonal relationship-building skills
• Analytical and solution-oriented thinking, able to assess complex scenarios and make sound decisions.
• Adaptability to evolving regulatory frameworks and internal business shifts.

• Competitive salary

Pentasia