Customer Service Advisor

• Deliver a truly luxury experience to customers.
• Develop an exceptional understanding of the range of products and services to fully embrace the brand values so you can provide the ultimate service to every customer and ensure that their experience goes “beyond the car”
• Provide a tailored, friendly and professional service, with the customer firmly at the heart of what you do.
• Handle all customer interactions in a prompt, professional and knowledgeable manner through a variety of communication channels to provide a truly blended service.
• Engage with customers to gain a full personal understanding of the customer requirements in line with our quality standards to deliver a World Class experience.
• Build professional business relationships with the dealer network that will be pivotal to the quality of service that you provide to the brand’s customers.
• Provide a value-add service that enhances the customer experience and builds our brand and service reputation.
• Capture, maintain and ensure quality of customer data.
• Identify and highlight any service-related issues, incidents or trends.

• Experience of working in a customer contact centre environment
• Excellent verbal and written communication skills in English
• Previous experience of providing technical advice and support to customers
• A passion for delivering first class customer service
• Proven record of providing internal and external customer service
• Self-motivated and driven to succeed
• Team Player
• Technically savvy – a good understanding of the internet and smart phones and applications would be an advantage
• IT literate and good PC skills
• The commitment to work towards individual and team goals

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