B2B Credit Control (Fixed term contract)
- Wembley Park, Greater London North West London
- Contract
- Full-time
- To be responsible for the B2B credit control across all developments.
- To proactively chase outstanding arrears from corporate clients by telephone and email and updating your line manager.
- Follow & execute the pre-legal processes including negotiation, through to legal proceedings with our 3rd party debt collection agency for bad debts when necessary.
- To assist in ensuring that the correct rent demands are raised for Quintain Living and to assist in the Direct Debit run on a monthly basis.
- Identify high risk corporate residents and ensure they are provided with appropriate support.
- To liaise with Quintain's third party debt collectors and solicitors to reclaim long standing debts from previous and current corporate residents.
- Ensure all Corporate residents adhere to their contractual payment terms.
- Ensure prompt resolution of any invoice/remittance queries and/or issues.
- Assist the receivables team in completing tasks sent to finance by the leasing and residents team ensuring all requested changes are correctly reflected on the resident ledgers in Salesforce on a timely basis.
- Maintain a high quality of data in Salesforce through regular checks of error logs.
- Check Corporate resident's ledgers are accurate and correct transactions where required.
- Undertake additional relevant duties which fall under the general scope of the role, as directed by your Manager, raising any issues with capacity so they can be properly managed.
- Participate in the full year and half year Performance Development Review process as reviewer and reviewee, meeting the standards and timescales required by the Company.
- At all times ensure that your understanding and skill level regarding the Company's IT systems are up to date, as applicable to your role. Undertake IT training as required to ensure full and proper use of the available technology.
- Demonstrate commitment to and align actions with the Company's values: Creative, People-First, Pioneering, Sustainable and Proud.
- Work within the Company's policies and procedures, governance framework and standards, as detailed on the Company's intranet.
- Remain knowledgeable about Group activities, benefiting from all forms of internal communication provided and acting as a positive ambassador for the Company at all times.
- Use materials and resources effectively and efficiently to minimise waste and always consider the impact of potential actions alongside our Sustainability policies and goals before taking business decisions.
- IT literate with advanced Excel skills
- Possession and Debt Recovery experience desirable but not essential
- Good problem solver essential
- Able to work independently, as well as being able to work cohesively
- Previous Credit Control and Accounts Receivable experience is required
- Excellent communication skills, organisation, and attention to detail
- Knowledge of Access Dimensions and Salesforce desirable but not essential
- Able to build effective working relationships with all levels of the company