Customer and Operations Analyst

Pearson Whiffin

  • West Malling, Kent
  • £32,000-38,000 per year
  • Permanent
  • Full-time
  • 2 days ago
Customer and Operations Analyst£34,000 to £38,000West MallingMonday to Friday 9am – 5pmHybrid working available after successful training/probationA permanent opportunity is now available for a Customer and Operations Analyst to join my client’s team. They are seeking someone with strong skills in analysing data and customer insights to help improve performance.If you’re a detail-oriented professional with experience analysing data to enhance operational performance, this role could be the perfect fit for you!Duties for the Customer Service Representative role include:
  • Study feedback from customers to identify any areas for improvement
  • Manage and create regular reports
  • Identify process improvements
  • Ensure insights are easily accessible and logically organised
  • Investigate and provide solutions for operational and customer-related issues
To be considered for the Customer Service Representative role, you must have/be:
  • Strong written and verbal skills.
  • A strong attention to detail.
  • A data driven problem solver
  • Confident with processing large volumes of data.
  • IT competent.
  • Your own means of transport as public transport in the area is very limited.
My client is offering a plethora of benefits to include 30 days + BH, excellent training and development programmes, a competitive pension and more!Initially this role will be fully office based, but upon successful completion of training, you will be able to work from home with a minimum of 2 -3 days a week in the office.Please submit your updated CV today for consideration!This role is being handling by Holly Ensoll, Consultant for Business Support at Pearson Whiffin Recruitment.Not quite the right role but still looking?Whether you are entry or Executive level, our team of experienced Recruitment specialists can help you with your career. We are Kent’s leading independent consultancy and pride ourselves on delivering an exceptional service to both candidates and clients.Find us on Facebook @PearsonWhiffinRecruitment and Instagram @PearsonWhiffinRecruitment.By working with us, you will be helping support charities across Kent; we have raised over £50,000 so far!

Pearson Whiffin