Operations Manager
C&M Travel Recruitment
- London
- £35,000-39,999 per year
- Permanent
- Full-time
- Support the Head of Operations in the management of the operations team, specifically in relation to systems and processes, meetings, recruitment and training
- Manage the operations of escorted tours
- Negotiate with ground-handlers to contract various services for tours
- Handle operational and crisis issues if they occur.
- Liaison with partners at destinations confirming allocations and booking services
- Creation of all client's literature and support with visa processes
- Maintenance of safety and quality standards
- Prepare and support Tour Leaders
- Provide DMC's with post tour feedback
- Help to develop touring programme
- Collaborate with the sales and product teams.
- Have responsibility of the emergency phone on a rota basis
- Work with the Sustainability Manager to manage carbon footprints and to source social and environmental projects
- Experience in experiential tour operations
- Preference to candidates with experience in logistics and operations, however candidates from rounded tailormade travel sales roles may be considered dependent on experience
- Personal global travel experience - enormously beneficial
- Mon - Fri, 9 - 5.30pm
- 25 days annual leave per year
- 2 - 4 office days per month - London
- Emergency phone 8-10 weeks of the year.
- Volunteering days on full pay
We grow our business through referrals, so please don't keep us to yourself. If you think we're doing a good job and know of someone who would benefit from our services, please pass on their name and number to me and I promise we will follow it up. Many thanks.C&M Travel Recruitment is acting as an Employment Agency in relation to this vacancy. We are committed to equality of opportunity for all candidates. For more opportunities, please visit