Location:This position is located at 149 High Street, Guildford, , GU13AD United Kingdom Role Summary:A Key Holder contributes to creating a customer-centric environment by supporting the storeleadership team in service, selling, and daily processes. They are an expert in the operatingprocedures and contribute mentorship of the associate team. This can be a part-time or fulltime role. What You'll Be Doing:Customer Experience
Customer Engagement: collaborates with the leadership team in cultivating an environment of genuine customer connection where all customers feel welcome, heard and valued
Selling Culture: takes initiative to drive sales and store metrics by utilizing key performance indicators to set team and zoning goals
Omni-Channel Service: utilizes technology to deliver a seamless, omni-channel shopping experience through execution of all omni services
Leadership and Team Management
Floor Presence: actively participates in managing the store environment and customer experience by facilitating an energized pace, positivity of the team, and management of daily zones
Empowerment: acts as an elevated team member, exercises decision-making skills to support problem solving and enhances each customer’s experience
Team Development: supports the training of the associate team, including new hire onboarding
Visual + Business Operations
Daily Operations: supports daily operating processes such as opening and closing procedures, maintaining store standards, restocking product, and helping with facilities or IT issues
Product Flow: collaborates with key partners to effectively execute shipment and omni fulfilment processes; supports visual standards, product stock levels, and markdowns
Store Environment: assists store leadership in maintaining standards and cleanliness by supporting daily tasks; stays current on monthly visual messaging and concept updates within the store
Communication + Relationships
Inclusion: contributes to an inclusive work environment by actively listening to others and seeking different perspectives
Communication Loop: checks in with leadership to maintain communication and teamwork on completing store objectives; is open and responsive to feedback
Insights and Feedback: provides insights related to the customer and employee experience and communicates feedback to Store Manager
Team Dynamic: contributes to positive team morale through brand and store initiatives such as the SPARKED Journal, employee recognition, and team building activities
Skills:
Builds relationships naturally, embraces individuality, and diversity
Exhibits clear written and verbal communication skills
Demonstrates resilience through change and challenging time with an optimistic outlook
What You'll Need:
Fan of the Anthropologie brand
Leadership experience
Experience being a team player
Ability to work flexible hours to meet the needs of the store including nights, weekends, and holidays
Eagerness to learn and grow within the organization
The Perks:Work Life Balance:
‘Life Leave’ - one day a year to take time off for those big events in life, in addition to your annual leave entitlement
Wellbeing:
Employee Assistance program to support with mental, physical and financial health
Discount off external gym memberships
Private Medical Insurance for eligible employees
Employee Discounts:
Up to 40% employee discount at all URBN Brands
Travel:
Season ticket loan for eligible employees
Cycle to work scheme for eligible employees
Continued Development:
We offer structured support within the business alongside continued learning and development
#AnthroEU #LI-AA1 Equal Opportunity Statement:URBN is an Equal Opportunities Employer committed to diversity and inclusion. We provide equal employment opportunities regardless of age, sexual orientation, sex, gender reassignment, pregnancy, marital status, religion, race, or disability. We base all our employment decisions on merit, job requirements and business needs.
