Intelligence Analyst
First Central Insurance & Technology Group
- Haywards Heath, West Sussex Manchester
- £27,000-28,000 per year
- Permanent
- Full-time
- Receive, triage and disseminate all internally and externally sourced intelligence for use in protecting the business from fraud risks, in line with the department policies and procedures
- Management of a fraud intelligence repository, to include data input, quality, retention and disposal, referring to the Intelligence Manager as necessary
- Undertake desktop research on suspect claims and policies and produce comprehensive intelligence and research reports
- Identify and refer suspect claims and polices to relevant teams using fraud databases and analytics tools
- Producing witness statements on policy misrepresentation and non-disclosure and giving evidence in court
- Meet agreed fraud KPIs and targets
- Maintain an up to date knowledge of market counter fraud activities specific to intelligence and related fraud/financial crime legislation
- Ensure compliance with company financial crime procedures and related policies
- Submit Suspicious Activity Reports as necessary to the Intelligence Manager and Money Laundering Reporting Officer
- Analysis of fraud threats using multiple Excel datasets
- Maintain the fraud intelligence relationships with the Insurance Fraud Bureau (IFB), Insurance Fraud Enforcement Department (IFED) and Insurance Fraud Investigators Group (IFIG)
- Adhere to and consider all regulatory requirements at all times, including TCF, DPA and AML
- Ensure compliance with TCF principles when liaising with customers
- Build and maintain relationships both internally and externally
- Be compliant with health and safety policies at all times
- Ensure compliance with Company and other relevant standards/regulations at all times
- Any other reasonable duties as required
- Carry out duties, activities and tasks as directed within the Claims and Fraud pillar
- Proven Motor insurance claims and policy experience
- Fraud intelligence handling in the general insurance (motor) environment
- Undertaking research and writing reports
- Some knowledge of fraud intelligence handling practice
- Awareness of the IFB intelligence model.
- Good understanding of relevant fraud related legislation.
- Good understanding of all aspects of motor insurance.
- Excellent knowledge of FCA requirements (including TCF) and the regulatory framework relating to general insurance
- Good communication skills, both verbal and written
- Negotiation and influencing skills
- Good time management and organisation skills with the ability to prioritise work
- Good analytical and problem solving skills, with the ability to adopt a logical approach to resolving problems
- Strong customer service skills
- Good numeracy and literacy skills
- Basic to Intermediate Excel spreadsheet skills
- Good report writing skills
- Customer focused (internal customers & external)
- Self-motivated and enthusiastic
- Embrace, embed and incorporate the Company values
- Passionate about reducing the business exposure to fraud risk
- Takes initiative to make decisions
- An organised and proactive approach
- Emphasis on attention to detail and accuracy
- Able to work on own initiative and as part of a team
- A flexible approach and positive attitude
- Confident in presenting complex information in a clear and concise manner
- Strives to deliver performance targets and drive business improvements