Operations Manager - WildLand Loch Ness

Wildland

  • Inverness
  • Permanent
  • Full-time
  • 7 days ago
One Wild Team“In nature, nothing stands alone. The whole supports the parts, and at the same time, the parts support the whole. And they do so effortlessly."Team: Hospitality Loch Ness RegionReporting Line: Castle ManagerLocation: Aldourie Castle, on the beautiful shores of Loch Ness, Inverness-shire, ScotlandHours: 45 Hours Per WeekSalary & benefits: Competitive salary, benefits, and a great place to work.The RoleWe are seeking a highly motivated and ambitious Operations Manager to Deputise for our Castle Manager in leading our hospitality team in delivering all aspects of the guest service, and experience within this Region. This includes our exclusive use property, Aldourie Castle, events at the Aldourie Steading, as well as our Food Trucks and 'pop-ups' at the Dores Inn. You will be an exemplary hands on leader ensuring that the highest standards are consistently delivered in all areas from Housekeeping and Front of House to facilities management.The role demands a passion for hospitality, a deep understanding of exclusive use and/or high-end hospitality management, and a commitment to delivering exceptional guest experiences, ensuring our Loch Ness Region continues to shine as a premier destination for both relaxation and adventure.Key Responsibilities
  • Be an exemplary WildLand Leader and demonstrate our People First values and our One WildLand Team behaviours.
  • Deputise for the Castle Manager.
  • Build, develop and sustain a high performing team.
  • Lead compliance in all aspects of Health & Fire Safety.
  • Ensure the wellbeing of your team.
  • Lead daily operations, ensuring high-quality, warm and friendly service at every touch point.
  • Manage staff to deliver exceptional guest experiences.
  • Coordinate exclusive events, private stays, and retreats.
  • Uphold the estate's heritage, working with WildLand on conservation efforts.
  • Handle budgeting, reporting, and operational planning.
  • Translate bookings into outstanding experiences.
  • Work with local vendors for premium guest services.
  • Deliver on all key performance indicators relating to people, guests, sustainability, and commercial targets.
Our PeopleWe attract individuals from all walks of life and of all ages. And all of us love the big adventure of the outdoor space, activities from wild water swimming to mountain hiking and biking; and a love of this special part of our planet.Who you areWe are looking for individuals who share our purpose, passion and values. To be successful in this role you will need an engaging personality, positivity, resilience, and great people and organisational skills.Our OfferThis position is an exciting opportunity to join a dynamic and results driven team within a growing company. Alongside competitive pay and pension, we offer a range of benefits including:
  • Private medical insurance
  • Health Cash Plan
  • Life assurance
  • Income protection insurance
  • Critical illness insurance
  • Cycle to Work scheme
  • Highlife Gym Membership (after qualifying period)
  • Online clothing discount
Becoming part of WildLand is an opportunity to make an active and meaningful contribution to a beautiful part of Scotland. Come and make a difference with us.The closing date for applications is the 18th September 2025.

Wildland