Part Time Multi skilled Team Member
- Bristol Area
- Permanent
- Part-time
Join us and become a Heartist®.Job DescriptionA job, a career or a calling - whatever brings you here, we have something for you!As our next Multi Skilled Team Member, you…Are extending a warm welcome to our guests , putting their well-being at the heart of everything you do, while adding your personal touch to their stay.
- Be responsible for the reception desk and processing check in/out.
- Provide a friendly and personalised welcome for our guests
- Convey the image of the brand and the hotel
- You will have the ability to multi-task and have a proactive personality in this busy hands on role
- Provide guests with a single point of contact throughout their stay
- Be ready to assist at any stage of the guests stay, from welcome to farewell
- Handle and resolve any guest feedback and is able to handle them in the most efficient and satisfying manner
- Promoting company's ALL loyalty programme
- Prepare all the documents required for the day
- Bar and Restaurant service by taking orders, serving food, and ensuring guest satisfaction.
- Offer an attentive and personalised service
- Prepare and clear tables, refill beverages, and ensure food safety and hygiene standards are maintained.
- Assist in setting up, breaking down, and maintaining dining areas for events.
- Flexibly assist in both reception and F&B tasks based on hotel occupancy and needs.
- Cooking and supporting buffet setups and ensure the area is replenished as necessary.
- A self-starter with the ability to work unsupervised
- Someone with a positive attitude, a genuine customer service focus and the technical ability to process the nightly audit of all front office transactions
- A fast-thinking, customer focused problem solver with initiative that takes pride in creating and delivering memorable guest experiences whilst ensuring that all daily revenue has been captured and reported on
- Night Audit and/or Accounts experience is highly regarded as this role will provide a great career path into other areas of operations or finance
- Salary - £ 12.60 / hour.
- Free night stays in our UK hotels
- Discounted hotel rates all over the world in Accor Hotels
- Continuously learn and develop yourself with our Accor Academy
- Support your wellbeing in your professional and personal lives
- Grow your experience anywhere. Explore limitless opportunities across 5000 hotels in over 100 countries
- Participate actively in initiatives to build a more inclusive and sustainable world
- And many more benefits and perks : Our objective is simple: make you grow and give you the spark to unleash your personality
- High school diploma or equivalent
- Strong communication skills, both verbal and written
- Excellent time management and organizational abilities
- Demonstrated problem-solving skills and attention to detail
- Proficiency in basic computer applications, including Microsoft Office Suite
- Ability to work effectively in a team environment
- Flexibility to handle various tasks and adapt to changing priorities
- Previous experience in a multi-faceted role preferred
- Customer service experience is a plus
- Additional certifications in relevant areas are beneficial
- Willingness to learn and take on new challenges
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.