
Network Analyst
- Wolverhampton
- Contract
- Full-time
- Provide second-line support for business-critical network services (voice and data), ensuring SLA adherence.
- Diagnose, resolve, and escalate network incidents and problems, ensuring stability and minimal disruption.
- Support delivery of change requests and small-scale projects, following best practice change management processes.
- Monitor, maintain, and optimise network performance, including routing, switching, firewalls, and VOIP.
- Contribute to disaster recovery (DR), business continuity (BCP) testing, and compliance with security and risk policies.
- Create and maintain accurate network documentation, collaborating with internal teams and third-party suppliers.
- Share knowledge with colleagues to build capability and support continual service improvement.
- Strong experience IT infrastructure environments, with at least 3 years supporting network and telephony technologies preferably CISCO is a must have
- Strong knowledge of DNS, DHCP, firewalls, VLANs, routing, switching, and VOIP is a must have.
- Experience with VMware, storage, monitoring tools, security technologies, and AWS/cloud services (desirable).
- Ability to troubleshoot multi-site, technical issues and manage 3rd party relationships.
- Experience of the financial domain would be highly desirable.
- At least one industry certification (e.g., Cisco, Microsoft, Citrix, VMware).
- ITIL Foundation (desirable).