
Oracle SCM Cloud Functional Support Consultant
- England
- Permanent
- Full-time
- UK & Ireland's premier Oracle, Microsoft & AWS partner
- Market leader in Oracle ERP and Cloud Applications
- Consulting, implementation, and support services
- 3200+ strong, €347m/£302m revenue business
- ERP Partner of the Year & 10 years as GPTW to work in Ireland & UK
- Provide day to day application support for a variety of clients.
- Understand SCM business processes and requirements and translate these into system solutions, resolving any business issues is essential.
- Resolve support issues and add value through delivering fixes and ongoing ways of improving current delivered functionality for the Oracle Fusion SCM modules
- Requirements gather and document for business changes.
- Work with technical consultants to deliver client requirements.
- Liaise directly with clients to ensure all requests for change are properly designed, assessed, prioritized, and managed through to completion.
- Assist with transitioning clients into support post Cloud implementation projects and from competitors.
- Identify persistent problems and work with key stakeholders to address the root causes.
- Provide end user application and functionality training.
- Support all aspects of Cloud Quarterly Releases from Impact Assessment through testing and defect support
- Create test plans and coordinating testing with the different stakeholders.
- Assist in defining and optimizing simple yet effective business processes and drive change within the organization through negotiation and consensus-building.
- Help ensure that MS ERP initiatives follow the proper planning, scheduling and management processes.
- Assist with risk management and change management on projects.
- A minimum of 3 years' experience as an application support analyst or similar role.
- Experience in Oracle implementations and/or upgrades
- Experience of the following modules within SCM:
- Self Service Procurement (Essential)
- Purchasing (Essential)
- Sourcing (Essential)
- Order Management (Desirable)
- WMS (Desirable)
- Inventory (Desirable)
- Must have good experience translating business requirements and design into functional solutions
- ITIL process Knowledge
- Experienced user of defect tracking systems, including the extraction of key data for weekly reporting and KPI tracking.
- Experience in configuring and supporting Smart View reports
- Experience working with other Oracle modules such as Financials, EPM and Projects
- Functional and Technical problem investigation skills.
- An Oracle Cloud Procurement Certification
- Quarterly performance-related profit share
- Certified Great Place to Work for 10 years in a row
- Flexible mix of Remote/Hybrid working options
- Pension, Private Healthcare Cover, Life Assurance plus