Contract Administrator

• General administrative duties across the account
• Ensure high level of input accuracy to rigidly maintain data integrity
• Own and maintain aspects in relation to the SmartSheet system for business functionality
• Support the onboarding of new starters and leavers to the business, ensuring FieldGlass Is updated in line with SOP requirements
• Manage absence capture and reporting process, ensuring RTWs are performed
• Ensure up-to-date training on the system applications by attending training courses or by self-taught modules
• Assist in training other system users
• Attend to all related queries from internal as well as external clients within the laid down timelines either by phone or in writing and ensure high level of customer satisfaction
• Ensure overtime approvals are triaged where necessary allowing for timely approval and payment.
• Assist with general office duties such as, stationary stock control, Workwear and PPE ordering, preparation of ad hoc reports, maintaining filing and archive systems, key management.
• Pool vehicle management across the account
• Compile spreadsheets in Word or Excel format for any non-standard reporting

• Identifying with and participating in the attainment of team objectives and priorities.
• Communicating and sharing knowledge with other team members
• Developing personal skills to meet both individual and team needs
• Take the initiative to ensure that work processes, procedures and systems are effective and efficient while ensuring practices are aligned to established corporate standards of professionalism and accuracy
• Maintain focus on excellent customer service delivery standards
• Work towards the continuous improvement of EMCOR's (including Workplace Health & Safety, Quality Assurance and Environment), existing standards, values and culture

• Experienced Administrator, with proven ability to provide a high standard of support in administrative principles, including the ability to implement systems and processes and to pro-actively resolve problems.
• Demonstrate an good level of interpersonal and communication skills, with the ability to liaise with customers and staff at all levels in both written and spoken English.
• Demonstrated ability to contribute as a member of a team to achieve positive outcomes and provide quality service to customers.
• Demonstrated organisational and time management skills, including the ability to manage competing priorities, monitor and co-ordinate a range of prescribed processes, to achieve tight deadlines and desired outcomes with due regard to accuracy
• Demonstrated experience in computer applications, including Microsoft Office (Word, Excel, PowerPoint, Publisher), E-mail and Internet and databases.
• Sound knowledge and understanding of basic Financial and Confidentiality principles.
• Knowledge of Workplace Health and Safety (WH&S) practices and policies.

• 25 days holiday plus bank holidays
• Option to buy up to 5 days annual leave
• Industry leading maternity & paternity policies
• Refer a friend scheme - worth £500 per referral
• GEMS - Internal recognition scheme with vouchers for Amazon and retail/dining
• Extensive learning & development opportunities, including opportunities for progression
• Discount shopping, gym, mobile, family activities, insurance, dining experiences, car leasing and breakdown cover
• Bike To Work Scheme
• Health cash plan - Benefits covered include optical, physiotherapy and a health & wellbeing
• Dental scheme
• Access to health assessment
• Employee Assistance Programme - Offering guidance and advice on Personal, Health, Legal and Financial queries

EMCOR