Digital Platforms Manager

Victim Support

  • England Wales
  • £40,000 per year
  • Permanent
  • Full-time
  • 13 days ago
We are seeking a strategic and innovative Digital Platforms Manager to lead the development and enhancement of our national digital support platforms, including My Support Space and the Victim Support website. This role is home-based within England & Wales.County/BoroughHome basedOffice locationHome basedFull time/Part timeFull timeHours per week37.5Work schedule9-5 Mon to Fri - Flexible to be agreed with managerBasic Salary£40,000 per annumAllowancesHome WorkingContract typePermanentDBS required?NAPolice vetting required?NoClosing Date23/09/2025Ref No6333Documents(PDF, 203.04kb)What we offerAt Victim Support, we are committed to attracting and retaining the best talent. Our competitive rewards and benefits package includes:
  • Flexible Working Options: Including hybrid working.
  • Generous Annual Leave: 28 days plus Bank Holidays, increasing to 33 days plus Bank Holidays, with options to buy or sell annual leave.
  • Birthday Leave: An extra day off for your birthday.
  • Pension Plan: 5% employer contribution.
  • Enhanced Allowances: Enhanced sick pay, maternity, and paternity payments.
  • Exclusive Discounts: High Street, retail, holiday, gym, entertainment, and leisure discounts.
  • Financial Wellbeing: Access to our financial wellbeing hub and salary-deducted finance.
  • Wellbeing Support: Employee assistance programme and wellbeing support.
  • Inclusive Networks: Access to EDI networks and colleague cafes.
  • Sustainable Travel: Cycle to work scheme and season ticket loans.
  • Career Development: Ongoing training and support with opportunities for career progression.
About the RoleYou will manage a team of digital professionals and work closely with internal and external stakeholders—including victims and witnesses—to ensure our platforms are accessible, inclusive, and user-focused. You’ll also drive our digital innovation agenda, identifying opportunities for AI and automation to improve service delivery and operational efficiency.Key Responsibilities
  • Lead and oversee the development of digital platforms and website functionality.
  • Manage relationships with external suppliers and digital service providers.
  • Conduct UX testing and co-production activities with service users.
  • Identify and implement AI and automation opportunities.
  • Ensure SEO optimisation and monitor website analytics for performance improvements.
  • Collaborate with content creators and developers to maintain a high-quality online presence.
  • Drive innovation and digital growth across the organisation.
You Will Have
  • Proven experience in digital innovation and delivering digital solutions.
  • Strong understanding of user-centred design, agile methodologies, and accessibility standards.
  • Experience in AI development and ethical digital practices.
  • Ability to lead digital projects and manage performance.
  • Knowledge of data protection and digital safeguarding.
  • Experience working directly with service users to inform service design.
Key Deliverables
  • Expansion of digital services to improve access and engagement.
  • Growth of AI capabilities to enhance efficiency.
  • Increased reach and impact of digital platforms.
Additional Information
  • This role involves working with sensitive and potentially traumatic subject matter.
  • Flexibility to travel across England and Wales to attend meetings is required.
  • The interview process for this role will be in two stages, including a skills assessment and competency based interview.
  • Applicants will need to be available for assessment and interview dates scheduled for 07-10-25 and 15-10-25.
About Us:Victim Support is an independent charity dedicated to supporting people affected by crime and traumatic incidents in England and Wales. We put them at the heart of our organisation and our support and campaigns are informed and shaped by them and their experiences.Victim Support are committed to recruiting with care and to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Background checks and Disclosed Barring Service checks may be required.At Victim Support, we’re proud to celebrate diversity and create a workplace where everyone feels they belong. We’re committed to being an antiracist organisation, and we actively welcome applications from people of all backgrounds, including those from Black and Asian and other minoritised communities.As a Disability Confident Employer, we offer a Guaranteed Interview Scheme for disabled candidates who meet the essential criteria. We are also happy to make reasonable adjustments during the selection process.How to apply:To apply for this role please follow the link below to the Jobs page on our website and complete the application form demonstrating how you meet the essential shortlisting criteria.We reserve the right to close this vacancy early, if we receive enough suitable applications to take forward to interview prior to the published closing date. If you have already registered & started an application, then we will contact you to advise of the amended closing date wherever possible.

Victim Support