Bilingual Customer Service Advisor (Dutch & English)

Blue Arrow

  • London
  • £12.30 per hour
  • Temporary
  • Full-time
  • 8 days ago
Location: Hybrid - Head Office based in Canary Wharf, London
Salary: £12.30 per hour
Commission: Uncapped commission structure, paid monthly. On-target earnings of £5,000 per annum (Commission is non-contractual and subject to change)Working Hours
  • Full-time: 37.5 hours per week
  • Shifts between 8am - 8pm Monday to Friday
  • Saturday: 8am - 4pm | Sunday: 9am - 4pm
  • Includes one weekend day every other week (weekday given in lieu)
Role Overview
We are seeking a fluent Danish and English-speaking Travel Agent to join a dynamic team supporting our client who specialises in holiday bookings. The role involves handling inbound calls, understanding customer needs, and delivering exceptional service while driving sales.Key Responsibilities
  • Manage inbound calls for both sales and customer service
  • Process service requests using client systems
  • Identify customer needs and generate sales
  • Modify, cancel, or confirm existing bookings
  • Upsell additional services, products, and extended stays
  • Perform other reasonable duties as required
Essential Skills
  • Fluent in Danish and English
  • Strong interpersonal and communication skills
  • Sales-driven with a customer-first mindset
  • Emotionally resilient and professional
  • Detail-oriented and able to multitask
  • Experience in customer service or sales (Essential)
  • Understanding of call centre KPIs and practices (Preferred)
Training Provided
  • Full product and system training
  • Sales technique training
  • Ongoing learning opportunities
Compensation & Benefits
  • Accredited employer recognition
  • Life insurance scheme
  • Perks and discounts (e.g. gym, restaurants, retail)
  • Eye test vouchers
  • Onsite training and induction
  • Charity involvement and fundraising events
  • 20 days annual leave + 1 extra day per year of service (up to 5 days)
  • Bank holiday entitlement
  • Modern office premises
  • Campaign-specific incentives and prizes
  • Recommend-a-friend reward scheme
  • Apprenticeship and NVQ opportunities
Pre-Employment Requirements
  • Satisfactory DBS and financial probity checks
  • Minimum of 24 months employment references (2 references required)
Blue Arrow is proud to be a Disability Confident Employer and is committed to helping find great work opportunities for great people.

Blue Arrow