Bank Administrator/Co-ordinator (Wards)
- Elland, West Yorkshire
- Permanent
- Part-time
- Greet and receive patients, visitors and other members of staff to the wards in a polite and professional manner and to undertake general reception duties.
- Answer the telephone and relay accurate messages as appropriate.
- Maintain effective communications between patients, their relatives and the team within the department.
- Escort patients from reception for admission. Explain the room layout and facilities, deliver post and newspapers.
- Liaise with all members of the multidisciplinary team to ensure effective communications are maintained within the department.
- Reports complaints or concerns to the Nurse in charge/shift leader.
- Assist in the delivery and evaluation of care of patients admitted to the ward in accordance with Spire policies
- With due regard to risk management policies and procedures, participate in maintaining a safe environment for patients, relatives, carers and staff.
- Ensure that patient notes are up to date and in correct order and are taken to the appropriate place be it coders or secretary when a patient episode is complete. Ensure that all filing of results and other information is accurately filed in the patient's notes.
- Liaise with the all relevant department and the patient to ensure accurate data in the system (admissions, discharge and transfer of patients).
- Assist in orientation of new staff to the ward.
- Assist with the ordering of ward/unit stores and undertake the ordering of all stationery ensuring availability at all times.
- Taking and distributing accurate minutes for team meetings in a timely manner.
- Update SAP with any augmented nursing care communicated by the nursing team to ensure transfer and charging details are updated.
- Update SAP with extended length of stay communicated by the nursing team. Capture any additional revenue by escalating any additional length of stay as appropriate (i.e. call insurer).
- Booking of outpatients' appointments on the system or with the relevant hospital departments and the arranging of transport.
- Ensure discharge notes are completed by the medical staff and sent to GP's within 24 hours of discharge and results are filed prior to leaving ward.
- General ward administration including, keeping the notes trolley/s in good order, checking all request forms are signed by doctors and ordering of porters as requested.
- Provide and receive patient information, ensuring that all patient information is provided, received and recorded in accordance with the Data Protection Act and Spire policies.
- Where required, assist with aspects of patient's care e.g. offering refreshments to carers, etc.
- Keep up to date with all information requirements from different departments and collection methods, ensuring all ward staff are kept aware of these.
- To support the team in carrying out all customer focussed service and administrative work processes suggesting improvements, which it is believed, will enhance the department's performance, business and quality systems.
- Carry out any other duty that reasonably falls within the general nature and level of responsibility of the post.
- Good standard of secondary education with demonstrable literacy, numeracy and IT skills.
- Experience of working in a Healthcare Setting as administrator
- Track record of successful delivery in a similar role, in an office and / or customer service environment
- Understanding of medical terminology
- Knowledge of the healthcare market
- Excellent interpersonal and communication skills, with an excellent telephone manner.
- Ability to build and maintain effective working relationships, both internally and externally
- Strong focus on delivering and meeting customer expectations
- Confident telephone manner with the ability to communicate with a wide range of customers at all levels
- The ability to work effectively as part of a team
- Numerate and literate
- High degree of accuracy and a methodical approach to workload
- IT literate and a competent user of the MS Office suite of products
- Able to work under pressure and to tight deadlines, with good organisational skills
- Bank colleagues are paid weekly
- Access to Spire Healthcare pension
- Access to Blue Light Card discounts
- Smartspending discounts (in addition to Blue Light discounts) via 'Spire for You'
- Wellbeing Centre access via 'Spire for You'
- Free uniform
- Free DBS
- Full induction, including mandatory training updates
- Opportunities for further training and progression into permanent posts
- Knowledge, support and guidance through your recruitment journey from Spire's specialist Resourcing Team
- We offer competitive rates to our bank colleagues who work on a flexible basis, often to cover busy periods, sickness or annual leave.
- The MyGymDiscounts benefit is now also available to all Spire Bank workers, as of October 2024.
- MyGymDiscounts is a fitness benefit that offers huge savings on gym memberships, digital fitness subscriptions and multi-activity memberships. With over 3,800 gyms, leisure centres, and more across the UK on offer, there are many options to suit location, preference, and budget.
- To find out more, Bank Workers should visit
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