Outpatients Receptionist

NHS

  • Ashton-under-Lyne, Greater Manchester
  • £24,465 per year
  • Permanent
  • Part-time
  • 6 days ago
Outpatients Receptionist - Band 2 25 hours - PermanentThe Outpatient reception rota is across 7 days. Staff are required to cover shifts between the hours of 7am to 8pm Monday to Sunday, inc. Bank holidays. The successful candidate must be able to support the flexibility of the rota.We are looking to recruit a reliable and enthusiastic individual to join our busy team in providing a professional and effective Reception and clerical service for the Trusts Outpatients Service. Computer literacy is essential as you will be expected to input and extract information from various Trust Patient Administrative Systems. Good customer service skills are also essential within this role.Please note this role may require physical effort at times when preparing and managing patients Medical Records.Main duties of the jobTo provide an efficient Reception service maintaining a high level of accuracy and confidentiality at all times.The Reception team receive, administrate, and direct patients & relatives in accessing the appropriate area or service in a courteous, efficient and effective way. You will undertake a variety of administration duties to assist in the smooth running of the service and reception area you are allocated to each day.The successful candidate will have good communication & customer service skills, be friendly and caring whilst maintaining a professional approach, and be able to evidence the ability to ensure accuracy and attention to detail at all times.An appreciation and understanding of the confidential nature of the work is essential. You should be able to work as part of a very busy team and on your own initiative.About usTameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside & Glossop. We provide a range of services both within the hospital and across our community for both adults and children.Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health & care partners.We have a clear set of values & behaviours which we expect all of our staff to demonstrate:
  • Compassion
  • Accountability
  • Respect
  • Excellence
We believe that the best organisations are those that reflect the communities they serve. We are therefore seeking to improve the diversity of our workforce to make it truly representative of our local population.We actively encourage applications irrespective of race, age, disability, sex, gender reassignment, gender identity or expression, sexual orientation, religion or belief, marriage & civil partnership, or pregnancy or maternity. Recognising those communities that are underrepresented within our workforce, we would particularly welcome applications from Black, Asian & minority ethnic candidates, LGBTQ+& Disabled people.Benefits include; flexible working, 27-33 days annual leave plus bank holidays, sick pay, NHS Pension Scheme, free eye tests and health checks, gym discount, free bicycle loan scheme, salary sacrifice car scheme, support with stress, bereavement, relationships, finance, and much more.DetailsDate posted28 August 2025Pay schemeAgenda for changeBandBand 2Salary£24,465 a year pro rata per annumContractPermanentWorking patternPart-time, Flexible workingReference number245-ADM2OPR-08-25Job locationsTameside and Glossop Integrated Care foundation trustAshton Under LyneOL6 9RWJob descriptionJob responsibilitiesThe job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills,experienceand knowledgerequired. These documents are attached on the page and can be downloaded.The person specification below is not the full personspecification butoutlines the criteria against which your application form will be assessed. Job descriptionJob responsibilitiesThe job description gives an overview of the main tasks and responsibilities of the role, and the person specification focuses on the qualifications, skills,experienceand knowledgerequired. These documents are attached on the page and can be downloaded.The person specification below is not the full personspecification butoutlines the criteria against which your application form will be assessed.Person SpecificationExperienceEssential
  • Computer Literate
Desirable
  • Lorenzo experience (or other EPR system)
  • NHS Background
  • Previous experience in a high level customer service environment
  • Previous experience administrative experience delivering high volumes of work
QualificationsEssential
  • 5 GCSE grades A-C or equivalent including Math's & English
Desirable
  • ECDL (or equivalent)
SkillsEssential
  • Accuracy & Attention to Detail
  • Understanding of Confidentiality
  • Ability to work as part of a team
  • Excellent telephone manner & interpersonal skills/customer service skills
  • Excellent written communication skills
  • Working knowledge of windows based software packages
  • Plan working time on a daily basis to ensure the successful completion of all tasks whilst remaining aware & supportive of other team members' workload and responsibilities
  • Experience of working within a demanding environment whilst delivering high volumes of work on a daily basis within agreed timescales
Person SpecificationExperienceEssential
  • Computer Literate
Desirable
  • Lorenzo experience (or other EPR system)
  • NHS Background
  • Previous experience in a high level customer service environment
  • Previous experience administrative experience delivering high volumes of work
QualificationsEssential
  • 5 GCSE grades A-C or equivalent including Math's & English
Desirable
  • ECDL (or equivalent)
SkillsEssential
  • Accuracy & Attention to Detail
  • Understanding of Confidentiality
  • Ability to work as part of a team
  • Excellent telephone manner & interpersonal skills/customer service skills
  • Excellent written communication skills
  • Working knowledge of windows based software packages
  • Plan working time on a daily basis to ensure the successful completion of all tasks whilst remaining aware & supportive of other team members' workload and responsibilities
  • Experience of working within a demanding environment whilst delivering high volumes of work on a daily basis within agreed timescales

NHS