Client Success Manager - Institutional FX

Harrington Starr

  • London
  • £85,000-90,000 per year
  • Permanent
  • Full-time
  • 1 month ago
This is a newly created CSM role at a fast-growing FX tech business with an institutional client base across both the buy- and sell-side.This role is the key link between the product and the people using it. The firm's platforms are already well established in the eFX space - this role is to make sure clients are onboarded, supported, and consistently getting value. That includes managing the day-to-day account management whilst looking for upsell opportunities, and keeping the right stakeholders engaged.Ideal background:
  • 3-5 years in a CSM, account management, or relationship role within institutional FX
  • Hands-on experience with electronic trading workflows - exposure to FIX and similar protocols is a plus
  • Comfortable working with asset managers, hedge funds, banks and brokers
  • Clear, confident communicator who can build trust at every level, including C-suite
  • Highly organised and detail-focused - you'll be managing multiple client needs at once
  • Proactive mindset - you spot opportunities, solve problems early, and know how to drive value for clients
The team is scaling, the products are strong, and the company is investing in client success as a growth function. If you're looking to build relationships that last (and actually move revenue), this could be a great fit.Please contact Ian Bailey at Harrington Starr for full detailsVice PresidentApply for this roleFirst NameThis is a required fieldLast NameThis is a required fieldTelephone NumberThis is a required fieldEmail AddressThis is a required field A valid email address is required.CV, LinkedIn or Dropbox URLThis is a required fieldCV UploadChoose File This is a required fieldLinkedIn / Dropbox URLThis is a required field A valid LinkedIn URL is required, please ensure it begins with https://www.linkedin.com/ A valid DropBox URL is required, please ensure it begins with https://www.dropbox.com/MessageBy submitting this form you agree to our , & . This is a required fieldNot yet registered?Already have an account?Still Looking? What about...Featured JobsContact UsUK: US:Useful LinksSectorsSign up to our newsletterI confirm that I have read and agree with Harrington Starr's privacy notice, which can be accessed This is a required field A valid email address is requiredHarrington StarrSite byQuick CV DropoffFirst NameThis is a required fieldLast NameThis is a required fieldEmail AddressThis is a required field A valid email address is requiredTelephone NumberThis is a required fieldJob TitleThis is a required fieldCompanyThis is a required fieldCV Upload or URLThis is a required fieldCV UrlThis is a required fieldCV UploadChoose File This is a required field You can only upload files up to 10 MB in size You can only upload doc, docx or pdf filesI would like to be kept up to date with the latest marketing insights and job opportunities.

Harrington Starr