Solution / Service Engineer - MSP

TeamViewer

  • United Kingdom
  • Permanent
  • Full-time
  • 1 day ago
Join TeamViewer, the leader in remote connectivity software. We harness the potential of cutting-edge technologies such as Augmented Reality and Artificial Intelligence to push the boundaries of innovation and shape the future of digitalization.Our team of more than 1,500 employees spans different continents, cultures and disciplines. With our inclusive values, we celebrate the unique perspectives and talents each individual brings to the table and foster a dynamic work environment where new ideas thrive.Become part of our winning team and help us create a world that works better.ResponsibilitiesTeamViewer is seeking a dynamic and technically astute Solution / Service Engineer to support our most strategic partnerships with Global System Integrators (GSIs) and Tier 1 Managed Service Providers (MSPs).This hybrid role is critical to enabling partners to successfully build and scale their services powered by TeamViewer's ONE platform-across digital workplace modernization, remote connectivity, and digital employee experience (DEX). Working hand-in-hand with the Account Director - GSI & Tier 1 MSP Partners, you'll lead technical engagement, influence roadmap strategy, and ensure service integration success from early-stage definition to operational go-live. Maximise service outcomes, drive and ensure value at every stage.
  • Collaborate directly with GSI/MSP partner product, engineering, and delivery teams to define service offerings built on TeamViewer's capabilities
  • Lead service definition and solutioning workshops aligned to partner delivery frameworks
  • Design scalable architectures, deployment models, and API-based integrations tailored to managed service environments
  • Support rapid prototyping and MVP builds to validate solutions ahead of full rolloutOwn technical onboarding for new MSP partners entering the Global MSP Program
  • Build and deliver hands-on training, architecture guides, playbooks, and reference designs
  • Guide partners through operational readiness milestones-from technical validation to in-market readiness
  • Collaborate with TeamViewer's partner enablement and marketing teams to ensure technical messaging aligns to value
  • Act as the technical voice of the MSP partner community, translating feedback into actionable insights for Product Management and R&D
  • Collaborate with internal Specialist Solution Engineering, Product Owners, and Platform Teams to shape feature roadmaps and improve integration pathways
  • Maintain an active feedback loop between strategic partners and TeamViewer's internal roadmap
  • Partner closely with the Account Director to support technical validation during pre-sales cycles
  • Participate in partner QBRs, service governance calls, and joint business planning with a solution focus
  • Support GTM readiness by validating solution feasibility, integration scope, and post-launch scaling
Requirements
  • 5-8+ years in technical pre-sales, solution consulting, partner engineering, or technical enablement roles
  • Strong experience working with MSP or GSI partner ecosystems, ideally in digital workplace, DEX, IT operations, or remote support contexts
  • Deep understanding of modern ITSM platforms (e.g. ServiceNow, Freshworks), remote access tools, and automation frameworks
  • Demonstrated expertise in APIs, solution architecture, systems integration, and technical documentation
  • Comfortable working across highly matrixed global teams, both internally and with partners
  • Excellent communication skills with a strong ability to translate technical concepts into partner-ready collateral
  • Passion for helping partners build recurring revenue services and for influencing product direction through real-world insights
  • 5-8+ years in technical pre-sales, solution consulting, partner engineering, or technical enablement roles
  • Strong experience working with MSP or GSI partner ecosystems, ideally in digital workplace, DEX, IT operations, or remote support contexts
  • Deep understanding of modern ITSM platforms (e.g. ServiceNow, Freshworks), remote access tools, and automation frameworks
  • Demonstrated expertise in APIs, solution architecture, systems integration, and technical documentation
  • Comfortable working across highly matrixed global teams, both internally and with partners
  • Excellent communication skills with a strong ability to translate technical concepts into partner-ready collateral
  • Passion for helping partners build recurring revenue services and for influencing product direction through real-world insights
What we offer
  • Onsite Onboarding in our HQ office for an optimal start
  • Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
  • Premiums for the private pension plan up to the maximum amount are topped up by TeamViewer
  • Special terms for local gyms
  • Access to Corporate Benefits platform with many discounts
  • Regular Team events and company-wide celebrations
  • Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
  • We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, sexual orientation, religion, age, disability, education level, or race.

TeamViewer