Our client, an international provider of employee benefits is currently recruiting for a Business Support Manager to join their team at the Chester offices.General responsibilitiesMaking sure that you act in good faith, avoid causing foreseeable harm and support retail customers to pursue their financial objectives in order to achieve four set outcomes:Products and services are fit for purposesProducts and services represent fair valueClients are equipped to make informed decisionsClients receive adequate support to meet their needsEnsure you follow the firm's compliance processes and procedures at all times, including in the following areas:T&C, complaints, financial crime, anti-money laundering, anti-bribery, financial promotions, data security, data protection, conflicts of interest, inducements, record keeping, best execution.Ensure that relevant advice and sales procedures are followed at all timesComplying with the Financial Services and Markets Act 2000, the FCA's Conduct rules and the relevant rules from the FCA at all timesKeeping up to date with relevant regulatory, product, legislative and technical requirements and acting in compliance with these requirementsMaking sure all client records are retained in line with the firm's Data Protection Policy and record keeping requirements.Making sure all client contact is carried out in a professional and courteous wayDealing with queries in an efficient and timely mannerHaving a positive culture attitude at all timesSpecific responsibilitiesProvide technical expertise on regulatory compliance issues impacting employee benefitsProvide consultative support, guidance and recommendations to the Client Services Managers and team for existing clients and new business opportunities that drive revenue growth and create a superior client value propositionProvide compliance oversight, leadership and advisory support across the employee benefits division supporting the business in maintaining compliance with the requirements of industry and government lead regulation, within a framework of business efficiencyProvide assurances/periodic updates to the Head of Compliance on key areas of regulatory compliance relating to EBDProvide line management of EBD administration staff and Client Services Managers ensuring:The workload is being allocated, monitored and prioritised efficiently.Tasks/Workflows are up to date with deadlines set and staff accountableProcedures are followed; reviewing and implementing new procedures and processesMonitor, manage and diarise scheme renewalsEnsure overall delivery and quality of EBD offerings to clientsEnsure familiarity with EBD group products and new business /policy renewal processesTo ensure EBD T&C Manual is completed and adhered to in line with EBD objectives and FCA requirementsTo manage T&C for new starters to show structured development path and means of monitoring /progress in the roleLead and monitor any team projects ensuring appropriate plans are in placeEngage in key or targeted client activities (to be agreed)Conduct regular reviews and probation meetings for direct reportsTo be involved in the recruitment, selection and development programs of new and existing employees with the support of the HR ManagerTo communicate effectively with the team to set expectations and goals in line with department objectivesTo conduct training for new/existing team members and ensure training plans are kept up to dateTo continue and maintain your CPD including employee benefits regulatory knowledgeMaintain all standards of performance as required by the firmObtain and maintain the level of competence as required by the firmMake sure clients receive relevant documentation in a timely wayTo prepare Board and Exco reports to summarise department updates ready for planned meetingsTo act as the Locum MLRO in the absence of the Head of Compliance.Any other reasonable tasks or duties as required as requested by Senior Management
