
Business Analyst – Housing Services Transformation
- Greater London
- £500 per day
- Permanent
- Full-time
- Process mapping of current (“as-is”) and future-state (“to-be”) services
- Requirements gathering – functional and non-functional
- Supporting service leads to define and implement changes to processes, data, and service models
- Engaging with stakeholders across housing, property, customer services, and compliance
- Light-touch project management where required
- Collaborating closely with operational housing teams and transformation leads
- Strong background in business analysis within local government housing
- Clear experience working on service transformation, not just digital delivery
- Deep understanding of housing operations such as repairs, housing needs, allocations, or compliance
- Strong process mapping, stakeholder engagement, and documentation skills
- Experience working with housing systems (e.g. NEC, Northgate) is a bonus, but not essential