Billing Administrator, Milton Keynes
- Milton Keynes
- £27,000-28,000 per year
- Permanent
- Full-time
Mon–Fri, 08:30–17:00We're recruiting on behalf of a well-established company in the commercial equipment sector, looking for an organised and proactive Billing Administrator to support their busy service operations team.You'll play a key role in ensuring customers receive timely updates and solutions, while coordinating with technicians and internal teams to deliver exceptional service.Key responsibilities:
- Coordinate service calls and parts deliveries
- Acting as the main point of contact for key customers, providing updates and resolving service-related queries
- Liaise with planners, technicians, and internal departments
- Prepare quotes, place approved parts orders, and track deliveries
- Maintain accurate records in SAP and customer portals
- Provide updates to customers, including ETAs and job statuses
- Handle pricing requests and resolve customer complaints professionally
- Previous experience in a service or account coordination role
- Excellent organisation and communication skills
- Confident handling customer issues
- SAP knowledge (desirable but not essential)