Payments and Verifications Agent
- Newcastle
- Permanent
- Full-time
- Manage customer withdrawals in a timely manner;
- Analyse and verify KYC documentation in accordance to internal policies and procedures;
- Handle and solve issues in relation to missing or failed transactions;
- Liaise with internal departments on a daily basis, ensuring that any escalations made are optimally handled so as to ensure the best service to our customers;
- Liaise with Payment Service Providers to ensure the smooth resolution of payment related queries;
- Identify any fraudulent activity in relation to document authenticity or customer transactions;
- Ensure that any suspicious cases of Money Laundering are escalated to the AML team;
- Be responsible for processing, debiting and crediting of funds according to internal processes;
- Monitor PSP balances and request balance top-ups, whenever necessary;
- Monitor customer account activity, to identify & mitigate potential fraudulent activity;
- Perform checks on customers and request the relevant KYC documents in compliance with regulatory governing bodies;
- Ability to work closely with other departments internally across different geographical locations;
- Willingness to learn, possess a can-do attitude and be a part of a dynamic fast-growing company;
- Ability to multitask and successfully operate in a fast paced, team environment;
- Must adapt well to change and successfully adjust priorities as needed;
- Excellent organizational and communication skills;
- Meticulous, takes initiative and possesses good analytical skills;
- Ability to meet deadlines on a day-to-day basis and have good time management;
- Ability to work well with others and be a team-player;
- Good knowledge of Microsoft Office.
- Hybrid working - 3 days per week at the office, with flexibility for 2 days at home
- Workation - Take your job on an adventure with our Workation benefit for up to 4 weeks per year (T&Cs apply).
- Plenty of time to recharge - 28 days of paid leave, plus all public and bank holidays in England.
- Invest in your future - We match pension contributions up to 6%.
- Comprehensive healthcare - BUPA coverage, including pre-existing conditions, plus a cashback plan for dental, optical, and other treatments.
- Wellbeing allowance - £250 annual allowance for you to invest in your health and wellbeing (T&Cs apply).
- A great workplace experience - Talented colleagues, free onsite parking, complimentary snacks and drinks, Monday breakfasts, and Friday lunches.
- A social culture you'll love - Regular opportunities to attend sporting events throughout the year, plus a quarterly team budget for even more fun.
- Support for growing families - Up to 6 months of full pay for maternity leave.
- Stay active & save money - Cycle-to-work scheme and gym discounts.
- And there's more… We'll share even more perks related to your role when you chat with our Talent Acquisition team!