Trainee Sales Progressor
- Exeter
- Permanent
- Full-time
- Competitive basic salary and annual bonus
- Salary sacrifice car scheme available to all employees
- Mileage allowance (remove if not applicable)
- Up to 33 days annual leave plus bank holidays increasing to up to 39 days with service
- 2 Volunteering days per annum
- Private medical insurance, with employee paid cover
- Enhanced maternity, paternity and adoption leave
- Competitive pension scheme through salary sacrifice
- Life assurance at 4 x your annual salary
- Share save and share incentive schemes
- Employee rewards portal with many more benefits…
- Behave in line with our company values – Integrity, Caring and Quality
- Legal and/or Estate Agency, New Homes background
- Strong IT skills
- Experience with CRM systems
- A good understanding of building regulations and legal obligations
- Proficient with MS Office programmes, specifically Outlook, Word and Excel
- Proficient with Sales software e.g. Connections Database/COINs/Keys
- Excellent telephone manner and email etiquette
- Ability to deal with customers and stakeholders in a friendly and professional manner
- Able to effectively handle difficult situations
- Strong negotiation skills
- Able to work under pressure, prioritise and meet set deadlines
- Willing to be flexible in respect of day-to-day duties and hours worked
- 5 GCSEs/GCEs including Maths and English, or equivalent
- A Levels (or equivalent) in any discipline
- Relevant experience working for a residential housebuilder
- Legal Conveyancing knowledge
- Full driving license
- Update internal systems with all sales progress activity, keeping all plot records up to date with accurate information.
- Liaise with internal stakeholders from site set up and manage the customer Database until site sales presence.
- Proactively communicate on a daily/weekly basis to the Sales & Marketing Director any issues with conveyancing and plot progression to ensure completions targets are achieved.
- Ensure new developments are set up with the legal teams in readiness for the first sales release.
- Obtain management proposals from the managing agents and set up the management companies.
- Ensure contracts are issued by solicitors within the agreed timescales and with the correct plans/information.
- Liaise with other Vistry departments to ensure enquires etc are responded to within a timely manner.
- Produce weekly sales progression tracker for sales team.
- Keep in touch with the sales team and the customer updating them on their purchase and advising them of actions they need to take.
- Liaise with mortgage lenders, solicitors, estate agents and other Vistry departments to deal with any issues that arise.
- Forecast expected exchanges, providing reasons for delays on overdue contracts to the business on a weekly basis.
- Generate general customer communications, e.g. pre-contract meeting letters, 35-day intention to complete letters, welcome letters.
- Complete extensive list of weekly and monthly KPI reports ensuring that the reports are completed in a timely and accurate manner.
- Progress the part exchange resales to exchange and legal completion. Liaise with solicitors, estate agents and our external team that help us in the delivery of part exchange.
- Present a positive image of Vistry through all dealings with purchasers.
- Perform general office administration tasks, as and when required, to meet the needs of the department
- Ensure all relevant Standard Operating Procedures, sales and all other policies & procedures are understood and adhered to, and that mandatory training requirements are kept up to date.
- Implement Vistry’s continuous drive to deliver excellent customer service by advocating the customer journey and consistently exceeding customer expectations.
- Assist with internal or external audit as required in line with Vistry Values of ICQ.
- Use Vistry systems to perform and execute your role requirement to drive excellence and ensure clarity of information records for business needs and demands.
- Conduct yourself with internal and external stakeholders as ambassadors of Vistry.