Product Designer - Subscription Journeys (7 Month Contract)

The Telegraph

  • London
  • Permanent
  • Full-time
  • 5 days ago
Job Description:We're looking for a talented Product Designer to join The Telegraph's award-winning Product Design team, working at the heart of our subscriptions experience.You'll focus on the journeys that convert readers into subscribers and keep them engaged: from paywalls, checkouts and onboarding to retention flows, churn strategies and subscription management. This is a high-impact role where great design directly supports our subscriber growth and retention targets.Working closely with Product Managers, Engineers, Editorial and Subscriptions stakeholders, you'll design, test and refine experiences that balance user needs with business goals. You'll use data, research and experimentation to inform your work - and you'll be comfortable validating your ideas through unmoderated and moderated testing.This role is suited to a mid-to-senior designer: confident leading projects end-to-end, while still keen to collaborate, learn and grow as part of a multidisciplinary team.Key Responsibilities
  • Design and deliver end-to-end subscription journeys, from paywall interactions through to checkout, onboarding and retention.
  • Collaborate with Product Managers, Engineers and business stakeholders to shape requirements and align design solutions to strategy.
  • Run and participate in user research, employing a mix of moderated and unmoderated methods to validate design decisions.
  • Create user journeys, flows, wireframes, prototypes and high-fidelity visuals that communicate ideas clearly.
  • Contribute to iterative A/B and multivariate testing programmes to optimise conversion and retention.
  • Ensure designs are accessible, on-brand and consistent across web and app platforms.
  • Present design work with clarity and rationale to peers and stakeholders, and act on feedback constructively.
  • Contribute to and help evolve The Telegraph Design System, ensuring subscription flows are aligned with broader standards.
  • Mentor and support more junior designers, sharing feedback, process and best practice.
Requirements:We're looking for a designer who is:
  • User-focused: You're comfortable talking to users, testing designs and using evidence to inform decisions.
  • Detail-oriented: You care about typography, spacing, visual polish and interaction quality.
  • Analytical: You're comfortable digging into numbers, heatmaps or research findings to understand performance.
  • Collaborative: You work well with developers, stakeholders and other designers, adapting your communication style to your audience.
  • Resilient and curious: You see iteration and experimentation as part of the process, not just the end result.
Essential skills
  • Strong portfolio showing user-centred design process and high-quality execution across digital products.
  • Professional experience working on end-to-end product design (ideally including subscription, checkout or e-commerce flows).
  • Experience running or contributing to user research (both moderated and unmoderated).
  • Skilled in design and prototyping tools (Figma preferred).
  • Excellent understanding of usability, accessibility and responsive design.
  • Strong communication skills, comfortable presenting to stakeholders at all levels.
Benefits:The nature of our industry means life at the Telegraph Media Group is fast-paced, demanding, and interesting. We also want it to be rewarding for everyone who works here by creating a suite of benefits that contribute to lifestyle choices and leisure activities. From dynamic working opportunities, medical cover, and parental leave (six months fully paid maternity leave and enhanced paternity/partner leave), to life assurance and season ticket loans, you can choose from a range of flexible benefits, designed to support your lifestyle and help you achieve a healthy work-life balance.Training and developmentWith support from your manager and colleagues, you'll also have access to a variety of training and development opportunities through The Academy. Covering a range of personal and professional skills, our courses enable you to develop an enjoyable and rewarding career.Our commitment to inclusionAt Telegraph Media Group, we foster a diverse and inclusive workplace and we are committed to building a team that reflects a wide variety of skills, perspectives and backgrounds. We believe in equality of opportunity and welcome candidates from all backgrounds, regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion and/or belief.We are proud to be a Level 3 Disability Confident Leader as part of the government's Disability Confident Scheme. If you are disabled or have a long-term health condition and would like support in applying for any of our roles or if you require any reasonable adjustments in the recruitment process with us, please make us aware.To find out more about Diversity, Inclusion and Belonging at Telegraph Media Group, and for more information on our purpose, beliefs, and people values, please visit our .

The Telegraph