Head of Service, Parts & Clothing, Harley-Davidson Guildford

Lind Group

  • Guildford, Surrey
  • £36,720 per year
  • Permanent
  • Full-time
  • 14 days ago
We have a very rare and exciting opportunity for an Aftersales Manager to lead our team at Harley-Davidson Guildford.We are seeking an experienced manager who is driven and enthusiastic with absolute focus on team development and business performance, an individual who has a proven track record in automotive management who is looking to further his/her career to take the thriving Aftersales departments to the next level.The ideal candidate will fully understand HD operations and take pride in their ability to develop our team, sales and profit opportunities, whilst simultaneously delivering exceptional levels of professionalism and above all, an outstanding customer experience.This is a key position within our company, reporting to and having the support from the Head of Business. If you believe you to have the strength of character, resilience, and relentless enthusiasm along with a proven track record of exceeding targets, then this is for you!Key Responsibilities:
  • Provide clear leadership, motivating and managing our highly experienced aftersales team
  • Ensure that our customers enjoy the very best experience
  • Liaising with the manufacturer to maximise relationships and opportunities
  • Achieve LIND & manufacturer business plans
  • Achieve/Maintain a minimum upper quartile in manufacturer KPI's
The successful candidate will:
  • Demonstrate a progressive management career in the aftersales automotive trade
  • Have a full understanding of workshop management alongside parts and clothing
  • Have a full understanding of Service, Parts and Clothing departmental management
  • Full understanding of Budgeting/ P+L/ Accounts/ Manufacturer bonus schemes
  • Possess a proven track record of consistently exceeding targets
  • Be driven, and understand that success comes through being a part of great team
  • Possess a flair to maximise the use of social media
  • Have an absolute desire to be close to our customers (we are passionate about bikes too! we regularly attend events, social meetings)
  • Hold a Full UK Motorcycle and Van Driving Licence
  • Have the desire to have fun and create a fun environment
In return we offer a basic salary of £36,720 per annum and a bonus of £5,000 @ 100%Benefits Include:
  • 5 day week (Tuesday to Saturday)
  • 30 days holiday including bank holidays, rising with service
  • Employee Assistance Programme
  • Generous Staff discounts
  • CBS BMW Lease Bike Scheme
  • Ongoing support with LIND Training and Development, plus, BMW Manufacturer Training
  • Health Care, powered by AXA
  • Onsite Parking
  • Being part of the LIND Family, working with passionate people

Lind Group