Cerulean Technical Services & After-Sales Manager

Coesia

  • Milton Keynes
  • Permanent
  • Full-time
  • 1 month ago
About the CompanyFor nearly 80 years, Cerulean has been proud to be a key player offering a wide range of products built for meeting our customer’s needs across several industries including: tobacco, pharmaceuticals & healthcare, personal care, and food. Cerulean specializes in the manufacturing of quality control instrumentation, precision test measurement equipment and tube packing solutions. Our business portfolio encompasses innovative solutions, striving to continuously expand our offerings to enhance our capabilities to meeting the evolving needs of customers. Cerulean’s main headquarters is located in Milton Keynes, U.K.Cerulean is part of Coesia, a group of innovation-based industrial and packaging solutions companies operating globally, headquartered in Bologna, Italy. Coesia has 141 operating units in 35 countries, a turnover of about 1.9 billion euros and over 8,000 employees.About the RoleReporting to the Global Aftermarket Sales Manager in the U.K., this role will be responsible for all aftermarket activities across the Americas including promoting and selling through services and spare parts as well as management of the regional service engineers. This role will oversee a total of three service engineers.In this role, you are expected to:
  • Develop strategies to grow the Cerulean aftermarket business and to broaden the Cerulean aftermarket sales portfolio opportunities in this region.
  • Ensure that Cerulean customers are experiencing the best possible after-market service and new equipment installations (including adequate customer training where applicable) and sound principles of key account management are in place and monitored.
  • Oversea any maintenance or service work is followed up with the relevant customer in a short time span to clarify if the work has been executed in a satisfactory way.
  • Maintaining customer relations and developed professionally (including customer visits where and when appropriate) and customer centricity during the entire aftermarket cycle.
  • Generate quotations and invoices for service contracts, maintenance work, new equipment, upgrades and spare parts and follow-up (either direct or in cooperation with the Regional Sales Manager).
  • Create detailed reports regarding spare parts and service work (such as order intake, quotes generated, visit reports, prospect lists, capacity reports of engineers etc.).
  • Monitor the Cerulean installed base across the region and set targets account by account for aftermarket revenues.
  • Closely liaise with Regional Sales Managers (to ensure that the aftermarket business is growing in the best possible way and that the highest customer satisfaction level can be achieved.
  • Closely liaise with all relevant internal Cerulean departments (such as Sales, Customer Service, Production, Development and other departments) to ensure the highest level of customer satisfaction.
  • Act as an initial contact for Americas region customer technical support inquiries, coordinate resolution of technical inquiries with engineers and Cerulean Technical Support.
  • Perform administration duties such as expense reports, service reports and time sheets, may be required to support with some travel arrangements.
What You Need to Be Successful
  • Higher education degree or equivalent experience in a similar role strongly preferred.
  • Motivational and good employee management skills.
  • Good communication skills and customer contact (face to face) experience.
  • High level organisational skills.
  • Experience in multiple activities planning and managing complexity.
  • Attention to detail.
  • Commercially astute.
  • Technical background (desirable).
  • Strong IT skills, familiar with systems SAP, concur, Epicor, Service Champion, MS Office.
  • 10%-20% travel acceptance domestically and internationally.
To act in accordance with the Cerulean Ethics Policy in performing duties and demonstrates our values:
  • Respect – implies rigor and integrity.
  • Responsibility – even collective responsibility starts with individual accountability.
  • Knowledge - Sapere Aude: dare to know.
  • Passion – allows to envision results even before achieving them.
Our OfferCoesia North America offers a competitive benefit package which includes, among other things:
  • 401K offering 6% company match with no vesting period
  • Flexible remote work offering
  • 8-weeks paid parental leave
  • Multiple health benefit & insurance options
  • PTO, sick time, and 12 observed calendar holidays
  • Company paid short-term disability (80% wager placement) & long-term disability
  • HSA company contribution for individual & employer family coverage
Coesia is an equal opportunity employer and embraces diversity and inclusion.

Coesia